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I have linked our JIRA environment to our Freshdesk but all the issues are created in JIRA with the one admin account.
How do we set it up so tickets are assigned to the agent responsible for the Freshdesk ticket.
Without this is makes it very hard for our dev team to interact with the support team
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Mark Wright
I have linked our JIRA environment to our Freshdesk but all the issues are created in JIRA with the one admin account.
How do we set it up so tickets are assigned to the agent responsible for the Freshdesk ticket.
Without this is makes it very hard for our dev team to interact with the support team
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