We would like the ability to individually or bulk convert Freshdesk tickets into Forum items, specifically Feature Request Forum items. This ability would be available to target Agents or Groups of Agents. Permissions to do so should be broken down such that individual ticket conversion and/or bulk ticket conversion can be applied to an Agent, Agents or Group.
judas
We would like the ability to individually or bulk convert Freshdesk tickets into Forum items, specifically Feature Request Forum items. This ability would be available to target Agents or Groups of Agents. Permissions to do so should be broken down such that individual ticket conversion and/or bulk ticket conversion can be applied to an Agent, Agents or Group.
1 person likes this idea