Hi Community

We have the following problem:

If we click on "reply" on a ticket and we send an email to the customer, the sender is Support@illi.freshdesk.com.

But we want the following:

My e-mail address is for example "sg@example.ch".

My colleague has the e-mail address lw@example.ch.

If my colleague replies to a ticket, the sender should appear at the customer lw@example.ch.

When I reply to an e-mail, the sender sg@example.ch should appear for the customer.

Can we do this like that?

Thank you in advance