We’re introducing some rich text font options to the reply editor under the ticket details page.
The default font for the portal
Previously the option to change the default font was available under Admin>Email notifications. But now, an admin can set up a default font for the agent portal from Admin>Helpdesk. This is the font that your agents will use while composing messages/replies to your customers. We have included more font family and font size options.
You will also be able to see a preview of how the font would look like.
Agent’s font preferences
If you want your agents to change the font format, then you can enable the ‘Font preference for agents’ option under Admin>hepdesk.
The agents can choose to change the font family or font size from the reply editor under the ticket details page while replying to the tickets.
When the agents click on the icon 'A' , they will be able to view and choose the formatting options as shown below :