I have a question for SLA, we usually receive many unrelated messages, especially DM where it can be re-opened several times. Since we usually set the status to "Closed", does this takes into calculation for the SLA and also the times tickets were reopened?
admin cms
I have a question for SLA, we usually receive many unrelated messages, especially DM where it can be re-opened several times. Since we usually set the status to "Closed", does this takes into calculation for the SLA and also the times tickets were reopened?
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