Make Satisfaction Survey more useful for supervisors
started a topic
about 7 years ago
It would be great to have the individual response link back to the original ticket. That way a supervisor could review the satisfaction ratings for each agent and check whether he can do anything in cases where satisfaction was rated as not good.
The Customer Satisfaction Report can help the supervisors with an overview of the survey responses recorded. They can filter the results based on a specific group, agent or product. It also provides them an option to read the comment and quickly navigate to the ticket using the hyperlinked text as illustrated in the picture below: