Using Custom Fields in Canned Responses : Freshdesk

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Using Custom Fields in Canned Responses

Robert Hau

started a topic over 6 years ago

We need the ability to use custom fields in a canned response in order to integrate with closing tickets with another helpdesk system.

Keith Redfield

said over 4 years ago

This seems related to https://support.freshdesk.com/support/discussions/topics/304230 (use custom fields in email response). Rather than dribble all these requests (which all amount to (treat customer fields like any other field..), I've created a new request to simply have them act - in all ways - like canned fields. Please add your votes.

Aravind S

Admin

said 11 months ago

Hello,

The custom fields can be added as placeholders in canned responses/email notifications using the Insert placeholder option.

Cheers!