Using Custom Fields in Canned Responses : Freshdesk

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Using Custom Fields in Canned Responses

Robert Hau

started a topic over 8 years ago

We need the ability to use custom fields in a canned response in order to integrate with closing tickets with another helpdesk system.

Keith Redfield

said about 6 years ago

This seems related to https://support.freshdesk.com/support/discussions/topics/304230 (use custom fields in email response). Rather than dribble all these requests (which all amount to (treat customer fields like any other field..), I've created a new request to simply have them act - in all ways - like canned fields. Please add your votes.

Aravind Sundararajan

Admin

said over 2 years ago

Hello,

The custom fields can be added as placeholders in canned responses/email notifications using the Insert placeholder option.

Cheers!

La Fuente Imports

said 4 months ago

Are custom fields (such as a specified amount of days/weeks into the future) something that can be included in a canned response? We are seeing shipping delays and want be able to send customers a notice of this delay, which is, say, in 4 weeks for non-furniture and 6 weeks for furniture.

Thanks!