It would be excellent if there were an option to temporarily disable all agent's email notifications without disabling the whole agent account. This makes sense in a situation where an agent leaves for a vacation. It's not good idea to full the inbox with notifications when, especially when returing from the vacation, the agent can check out all the messages from the web UI.
we have 5 agents that can do support, however I only want 2 of those to be notified within that group on a new ticket assigned to the group the other 3 are implementation consultants that occassionaly do support. in a different group (eg implementations) however, 2 of those 3 consultant should always receive notifications on new ticket in that group.
so basically on a per group basis I would like to define which users get notified in which instance.