Temporarily disable agent's email notifications : Freshdesk

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Temporarily disable agent's email notifications

Ville

started a topic over 8 years ago

It would be excellent if there were an option to temporarily disable all agent's email notifications without disabling the whole agent account. This makes sense in a situation where an agent leaves for a vacation. It's not good idea to full the inbox with notifications when, especially when returing from the vacation, the agent can check out all the messages from the web UI.

Ville

Erik Withoud

Community Champion

said over 8 years ago

Another Use Case would be, in our situation.

we have 5 agents that can do support, however I only want 2 of those to be notified within that group on a new ticket assigned to the group the other 3 are implementation consultants that occassionaly do support.
in a different group (eg implementations) however, 2 of those 3 consultant should always receive notifications on new ticket in that group.

so basically on a per group basis I would like to define which users get notified in which instance.

Aravind Sundararajan

Admin

said about 3 years ago

Tracking this request here : https://support.freshdesk.com/discussions/topics/42901