I manage that with a small workaround trough webhook and the freshdesk API
over 1 year ago
At the moment, this is not planned in our immediate roadmap but I'll have a chat with the product manager to see if we can create some room for this. Having said that, it is still possible to post a note on a ticket through Dispatch'r rules, thanks to @Pietro who has cracked it up.
The Dispatch'r rule will make use of our API endpoint for adding notes - Add note to a ticket. You can use the Trigger Webhook action in the Dispatch'r rule to make an API call to this endpoint.
Let me breakdown the different config items for the webhook.