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It would be great to be able to create sub categories for dropdown choices ( Admin -> Ticket Fields -> Type -> Dropdown choices). Example of a category with subcategories would be:
-- Scanner, etc
Can this be done?
Thank you for reaching out. The dependent fields will help you create sub-categories. Here is a quick guide to help you set up https://support.freshdesk.com/solution/categories/45957/folders/74594/articles/37599-using-dependent
Let me know if you have any questions.
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