Filter ticket without a specific tag : Freshdesk

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Filter ticket without a specific tag

Dennis Newel

started a topic about 8 years ago

The new tag field for the ticket list view is nice but it doesn't allow me to search for tickets that doesn't have a specific tag. We would like to tag issues when we create a corresponding Jira ticket, but since we can't do a search like "tag is not 'In Jira'" we've been forced to tag all incoming tickets with "Not in Jira" and then remove that tag when we add a Jira ticket.

Darren Hicks

said almost 2 years ago

This is a much needed feature, how can I filter tickets that are not linked to company.

Rosario

said 12 months ago

I really need "is not" a specific tag, as the other users have explained

Edoaurd Veyssiere

said 12 months ago

Hi team Fresdesk,

Any update here ?

Pawel Kwidzinski

said about 1 month ago

Hi all,

@Aravind Sundararajan it lot of time, 2 years? What about those features?

No 1, was hard, but no 2 was not, So what about this (2)?