https://support.freshdesk.com/support/home 2026-05-10T08:02:00+00:00 always 1.0 https://support.freshdesk.com/support/solutions 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/4 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/45922 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/45923 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/45926 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/45929 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/45931 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/45933 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/45957 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/160647 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/161107 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/161694 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/161695 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/50000000014 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/50000000015 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/50000000128 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/50000000245 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/50000000326 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/50000000343 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/50000000355 2026-05-10T08:02:00+00:00 always 0.8 https://support.freshdesk.com/support/solutions/folders/8 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74513 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74514 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74515 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74517 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74520 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74521 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74530 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74531 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74532 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74533 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74536 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74544 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74546 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74547 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74548 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74550 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74594 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74595 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/74596 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/75662 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/82502 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/101285 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/117103 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/117110 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/117130 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/162448 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/194708 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/246519 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/251454 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/254482 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/261565 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/266940 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/267033 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/267396 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/267435 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/267436 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/267689 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/267729 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/268884 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/269211 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/269307 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/269977 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/270100 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/270102 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/270147 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/270237 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/270315 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/270735 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/270939 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/270982 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/271069 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/271103 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/271342 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/271568 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/271624 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/271655 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272474 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272497 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272536 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272620 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272623 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272625 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272628 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272630 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272631 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272633 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272636 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272637 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272640 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272641 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272645 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272646 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272648 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272649 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272650 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272651 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272827 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272943 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/272962 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/273196 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/273282 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/273387 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/273511 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/274157 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/274323 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/274353 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/274362 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/274367 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/274701 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/275006 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/275026 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/275027 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/275091 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/275275 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/275395 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/275407 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/275422 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/275464 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000009 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000057 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000100 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000102 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000105 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000112 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000131 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000222 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000227 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000228 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000298 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000302 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000404 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000405 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000441 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000457 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000460 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000461 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000464 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000465 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000466 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000467 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000468 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000475 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000487 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000513 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000516 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000615 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000646 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000652 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000659 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000668 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000688 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000721 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000724 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000000909 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000001025 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000001026 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000001046 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000001060 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000001183 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000001727 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000001868 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000001906 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000001952 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002018 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002365 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002597 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002598 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002599 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002600 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002602 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002631 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002724 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/folders/50000002728 2026-05-10T08:02:00+00:00 always 0.64 https://support.freshdesk.com/support/solutions/articles/2632-how-to-enable-single-sign-on-for-google-apps-premier-edition- 2019-02-27T16:12:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/4721-the-harvest-app 2023-06-22T15:33:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/5123-how-to-disable-gmail-gadgets-for-selected-users- 2019-02-27T16:21:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/6206-the-google-contacts-app 2021-06-18T03:49:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/6249-the-google-analytics-app 2023-05-30T21:18:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/16982-the-freshdesk-app-for-sugarcrm 2024-06-12T12:16:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/27148-improving-agent-productivity-using-freshdesk-arcade 2023-03-28T13:09:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/28928-how-to-prevent-email-notifications-for-merged-tickets- 2018-12-12T11:41:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/29369-the-logmein-rescue-app 2024-06-11T17:08:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37540-using-the-customer-support-portal 2026-03-16T16:17:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37541-set-up-your-support-email 2026-01-21T18:43:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37556-checking-recent-helpdesk-activity 2024-05-22T19:38:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37557-connect-facebook-page-with-freshdesk 2026-02-23T14:34:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37559-understand-the-ticket-list-view 2025-12-05T14:47:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37563-configure-helpdesk-settings 2026-04-01T13:10:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37577-creating-common-reply-templates-with-canned-responses 2026-02-17T22:34:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37583-how-to-track-time-on-a-ticket 2024-07-17T16:54:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37588-understand-the-ticket-details-view 2026-04-15T23:26:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37589-viewing-ticket-activity-history 2025-12-01T12:32:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37590-set-up-a-custom-portal-url-and-verify-dns 2025-02-11T20:01:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37591-add-or-edit-support-agents 2026-04-06T22:21:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37602-understand-full-time-vs-occasional-agents 2025-02-05T12:55:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37603-building-your-community-with-forums-in-freshdesk 2021-06-18T03:14:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37604-organize-agents-into-groups 2025-12-18T13:16:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37606-setting-up-your-community-forums 2024-05-20T19:19:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37607-types-of-community-forums 2024-05-31T00:30:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37609-power-of-a-knowledge-base-and-auto-suggest- 2025-10-09T13:55:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37611-create-and-organize-knowledge-base 2024-09-06T16:09:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37613-converting-agent-replies-to-solution-articles 2021-06-18T03:14:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37614-setting-up-automation-rules-to-run-on-ticket-creation 2026-05-07T18:29:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37615-setting-up-automation-rules-to-run-on-hourly-triggers 2025-02-28T10:59:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37616-perform-macro-actions-with-scenarios 2024-11-27T15:08:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37618-using-suggested-solutions 2020-11-05T16:10:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37626-understanding-sla-policies 2025-12-17T13:17:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37627-what-are-business-hours-and-calendar-hours- 2025-12-17T13:09:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37637-adding-multiple-support-emails-to-freshdesk 2026-01-21T17:48:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/37638-supporting-multiple-products-with-freshdesk 2023-04-26T14:21:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/40865-setting-up-freshdesk-arcade 2025-10-14T11:48:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/40869-understanding-and-creating-a-new-quest 2021-06-18T01:16:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/40873-leaderboards-trophies-and-badges 2017-10-09T19:44:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/41745-the-mailchimp-app 2021-06-18T03:47:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/43170-create-an-spf-record-to-ensure-proper-email-delivery 2024-11-19T21:22:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/52265-providing-public-ticket-links-for-easy-access 2025-03-13T13:17:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/52630-understanding-dynamic-content-and-placeholders 2023-05-26T17:45:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/55359-the-dropbox-app 2021-06-18T03:45:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/61408-why-do-you-have-to-reauthorize-your-facebook-page-often- 2021-06-18T04:12:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/65030-what-is-liquid- 2022-11-17T13:31:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/65031-liquid-markups 2025-05-21T15:32:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/65034-using-filters 2019-11-07T13:30:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/65037-conditional-statements 2017-06-12T09:53:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/65038-looping-and-iteration 2014-09-02T17:09:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/65040-assigning-variables 2014-09-02T17:11:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/65041-cycles 2014-09-02T17:16:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/65042-use-dynamic-placeholders 2024-10-16T18:59:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/77059-the-google-calendar-app 2024-10-21T18:50:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/83023-hiding-a-tab-from-the-navigation-bar 2015-08-02T02:53:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/87018-understanding-why-certain-placeholders-are-unavailable-in-the-insert-placeholders-popup 2024-06-14T13:23:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/96909-controlling-agent-access-with-roles 2026-05-09T01:30:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/97077-creating-a-custom-role 2024-07-26T15:37:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/97079-understanding-ticket-scope-and-agent-role 2026-05-09T02:14:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/97080-modifying-and-deleting-agent-profiles 2021-06-18T01:38:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/98945-configuring-multiple-business-hours-in-freshdesk 2025-11-30T20:11:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/99047-automation-rules-that-run-on-ticket-updates 2026-04-06T22:16:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/108292-how-to-disable-gmail-gadget-for-all-users- 2019-02-27T16:21:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/108854-optimizing-your-solution-articles-for-search-engines 2024-12-12T14:17:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/119431-the-surveymonkey-app 2023-05-26T17:32:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/121846-what-is-a-custom-app- 2024-12-13T14:09:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/132589-using-webhooks-in-automation-rules 2026-01-29T15:57:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/154064-pre-populating-feedback-widget-form 2022-07-27T23:01:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/169202-exploring-the-phone-widget 2024-05-22T18:14:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/169203-converting-phone-calls-to-tickets 2022-05-27T13:04:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/169208-availability-of-agents-on-phone-channel 2024-05-30T17:48:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/170407-configuring-dynamic-email-notifications 2024-10-16T18:14:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/180033-manage-languages 2024-10-09T20:53:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/186758-keyboard-shortcuts-in-freshdesk 2024-09-19T13:38:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/191769-customizing-email-subject-in-tickets 2024-05-15T02:44:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/192518-using-zapier-to-integrate-freshdesk-with-other-apps 2024-06-11T11:35:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/193239-logging-in-and-logging-out-of-the-android-app 2023-04-05T12:16:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/193241-the-hamburger-menu-and-navigation-toolbar 2023-04-05T12:34:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/193652-ssl-settings-while-using-phone-in-chrome-browser 2021-10-27T12:50:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/195168-configure-ip-restrictions-to-allow-or-block-access 2026-04-29T13:55:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/195170-set-up-emails-on-gmail-microsoft-office-and-other-customer-servers 2026-01-21T18:42:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/195382-integrating-shopify-with-freshdesk 2026-03-11T16:30:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/195383-get-started-as-an-admin-in-freshdesk 2025-12-01T12:32:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/195412-the-google-hangouts-app-part-2-for-customers 2021-06-18T03:50:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/195476-forum-moderation-and-advanced-spam-protection 2021-06-18T03:15:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/195916-the-magento-app-part-2-access-magento-details-in-freshdesk 2024-06-11T14:26:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/196491-importing-and-exporting-customer-data 2025-10-23T12:33:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/196581-about-omniroute-advanced-automatic-routing- 2026-03-30T23:11:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/196643-what-is-the-size-limit-for-attachments-to-a-ticket-reply- 2018-04-11T12:51:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/196889-i-want-to-insert-a-footer-into-all-my-replies-how-do-i-do-this- 2021-06-25T19:11:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/196893-data-storage-and-data-security-in-freshdesk 2024-03-19T17:43:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/196897-what-are-tags-how-can-i-add-merge-tags- 2021-06-25T19:08:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/199328-follow-topics-and-forums-in-the-community 2024-06-10T22:32:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/199329-timezone-and-language-import-format 2022-12-20T20:50:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/203256-merge-forum-topics 2024-06-10T22:14:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/203410-manage-contact-and-company-fields 2026-04-22T13:49:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/203847-logging-in-and-out-of-the-ios-app 2024-05-16T12:12:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/203848-searching-via-freshdesk-on-your-mobile-app-other-common-actions 2023-04-27T17:36:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/203849-creating-new-tickets-and-accessing-the-ticket-list 2019-10-15T16:37:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/204924-the-box-app 2021-06-18T03:46:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/206103-the-slack-app 2022-06-27T17:22:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/206721-faqs-and-troubleshooting 2026-01-14T13:19:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/206766-notifications-and-other-settings 2023-04-05T13:03:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/206811-replying-to-and-modifying-properties-of-tickets 2023-04-05T12:54:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/207276-overview-of-automation-rules 2026-01-14T13:33:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/210120-the-ticket-guide-reply-to-attach-files-and-modify-ticket-properties 2023-04-05T12:56:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/210123-notifications-and-other-settings 2025-03-27T13:39:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/210227-quickbooks-integration-with-freshdesk 2026-04-01T14:13:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/210531-the-xero-app 2021-06-18T03:45:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/210811-faqs-about-the-freshdesk-android-app 2021-06-15T14:22:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/210960-agent-availability-dashboard 2025-12-01T12:32:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/211974-overview-of-outbound-emails 2024-11-27T15:03:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/212856-logging-in-and-out-of-the-ipad-app 2020-02-27T16:25:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/212901-ticket-archiving 2025-10-24T17:12:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/212968-content-management-article-analytics 2020-08-25T13:33:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/212984-collaborate-with-your-team-to-set-up-your-knowledge-base 2024-03-25T16:09:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213161-notifications-and-other-settings-in-ipad 2025-03-27T13:31:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213162-creating-new-tickets-and-accessing-the-ticketlists-in-ipad 2020-02-27T16:55:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213165-replying-to-and-modifying-properties-of-tickets-in-ipad 2020-02-27T17:11:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213271-manage-your-knowledge-base 2026-01-21T17:56:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213274-content-management-receiving-feedback-on-an-article 2023-07-21T15:37:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213865-password-policy 2026-04-04T12:20:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213866-resetting-the-points-in-the-arcade 2021-06-18T01:18:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213938-the-onedrive-app 2021-06-18T03:46:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213960-viewing-and-editing-contacts-using-the-freshdesk-android-app 2020-01-21T17:03:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/213975-sharing-freshdesk-tickets-with-other-apps-on-android 2024-05-15T17:28:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/214326-how-are-ebay-tickets-created-and-how-can-you-respond 2020-01-09T19:23:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/214327-how-can-you-manage-ticket-properties-and-automations 2024-09-19T12:44:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/214328-how-can-you-tag-and-manage-ticket-tags-for-ebay-tickets 2020-01-09T19:25:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/214329-how-can-you-respond-to-an-ebay-ticket 2020-01-09T19:25:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/214330-how-can-you-use-freshdesk-integrations-with-ebay-tickets 2023-12-14T21:49:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/214331-buyer-contact-management-merging-and-privacy-protection 2020-01-09T19:26:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/214332-ebay-as-a-support-channel-faq 2024-06-11T11:31:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key 2026-01-21T17:44:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/216060-the-magento-app-part-1-manage-magento-customer-requests-using-freshdesk 2024-06-19T17:42:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/216362-replying-to-facebook-posts-from-freshdesk 2024-12-10T14:35:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/216696-how-to-enable-google-apps-sso-for-your-freshdesk-account 2021-06-18T03:50:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/217145-searching-across-your-freshdesk-account-common-actions-in-ipad 2020-02-27T17:17:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/217148-viewing-and-editing-contacts-on-the-ios-app-in-ipad 2020-02-27T17:29:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/217373-the-hootsuite-app 2023-05-26T16:57:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/217390-voice-search-in-the-freshdesk-android-app 2018-12-05T18:45:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/217539-spam-and-trash 2025-03-13T14:18:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/217757-customizing-your-thank-you-page 2023-06-15T13:11:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/217899-introduction-to-apps 2023-03-31T11:51:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/218067-the-sugarcrm-app-for-freshdesk 2021-06-18T03:55:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/218076-how-to-prevent-reply-clashes 2024-07-11T20:20:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/218385-restricting-helpdesk-access-to-certain-domains-domain-whitelisting- 2024-06-25T12:47:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/219745-setting-up-a-multilingual-knowledge-base 2021-06-18T03:13:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/219923-how-to-integrate-freshsales-with-freshdesk- 2025-06-06T11:42:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/219943-managing-multilingual-knowledge-base-using-article-status 2024-06-13T23:28:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/220141-creating-and-using-ticket-templates 2023-04-06T18:46:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/220143-viewing-and-editing-contacts-on-the-ios-app 2024-05-16T11:44:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/220676-configuring-email-notifications 2026-04-29T16:05:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/221418-computer-telephony-integration-framework 2021-06-18T04:04:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/221553-universal-links-in-the-ios-app 2016-10-27T17:43:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/221629-tls-1-0-support-deprecation 2018-06-06T12:29:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/221711-facebook-real-time-messaging 2021-06-18T04:12:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/221904-configure-round-robin-ticket-routing 2026-03-31T12:59:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/221919-configure-load-balanced-ticket-assignment 2026-03-30T23:18:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/222692-configure-skill-based-ticket-routing 2025-12-01T11:44:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/222751-support-for-deeplinks-in-the-freshdesk-android-app 2023-06-15T12:30:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/222861-enabling-tls-1-2-in-internet-explorer 2020-03-30T16:57:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/223670-format-your-articles 2025-04-22T17:53:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/223779-configuring-dkim-records 2025-12-02T00:49:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224194-enabling-shared-ownership 2021-06-18T01:40:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224200-using-bulk-actions-and-scenarios- 2021-06-18T01:45:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224357-shared-ownership-and-ticket-views 2023-03-28T12:59:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224359-setting-up-parent-child-ticketing 2023-04-11T16:10:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224395-creating-child-tickets-on-the-go 2022-08-17T15:42:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224399-creating-child-tickets-using-templates 2022-08-17T15:43:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224563-parent-child-ticketing-views-filters-and-ticket-scope 2024-05-16T12:50:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224634-assuming-identities 2021-06-18T01:39:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224695-setting-up-linked-tickets 2021-06-18T01:26:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224697-creating-and-linking-a-tracker 2023-04-03T13:16:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/224768-automatic-sitemap-generation 2021-06-18T03:11:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225139-can-i-receive-a-sound-notification-when-a-new-ticket-comes-in- 2023-07-25T17:06:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225140-can-i-schedule-a-recurring-ticket-in-freshdesk- 2017-07-05T17:05:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225141-how-can-customers-view-their-previous-conversations-after-a-ticket-is-closed- 2021-06-25T19:34:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225142-can-i-download-attachments-using-a-public-ticket-url-without-being-logged-in- 2017-07-12T16:27:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225143-how-to-remove-ticket-number-that-appears-in-the-subject- 2021-06-25T19:37:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225144-every-ticket-for-a-particular-user-goes-to-spam-is-there-a-place-where-we-can-clear-the-user-s-ema 2023-07-21T17:40:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225145-while-merging-tickets-is-it-possible-to-change-the-content-of-the-auto-response- 2017-07-11T22:56:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225146-is-there-a-possibility-for-a-customer-to-check-the-status-of-their-ticket-without-logging-in- 2021-06-25T19:32:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225148-how-does-a-ticket-get-marked-as-spam- 2020-04-22T12:22:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225149-would-it-be-possible-to-add-attachments-that-are-more-than-20-mb-in-size- 2018-04-10T16:54:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225150-how-to-change-the-requester-s-email-address-in-a-ticket- 2019-06-03T13:15:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225151-is-it-possible-to-forward-the-ticket-to-an-email-address-whenever-a-new-ticket-is-created- 2023-08-28T22:08:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225152-on-what-time-zone-are-the-ticket-counting-timers-based- 2021-06-25T19:42:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225153-is-there-a-way-to-prevent-automatic-ticket-assignment-when-an-agent-replies-to-an-unassigned-ticket- 2021-06-25T21:13:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225155-is-it-possible-to-add-another-agent-to-a-ticket- 2017-07-12T16:52:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225156-how-to-filter-tickets-by-creation-date- 2023-05-22T12:34:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225157-how-to-close-a-ticket-without-sending-an-email-notification-to-the-customer- 2021-06-25T19:12:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225158-how-do-i-export-my-tickets-from-freshdesk- 2026-02-16T15:04:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225159-can-i-customise-the-fields-under-the-tickets-tab- 2021-06-25T19:30:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225161-how-can-i-delete-a-draft-in-the-knowledge-base- 2023-07-21T15:36:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225162-is-there-way-to-add-tickets-automatically-to-the-solutions-or-knowledge-base- 2018-03-06T17:52:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225166-is-there-any-way-to-pull-a-report-or-find-metrics-on-the-number-of-views-per-solution-article- 2019-01-16T21:40:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225168-is-it-possible-to-have-existing-knowledge-base-articles-pop-up-before-someone-submits-a-ticket-on-tha 2021-06-26T04:40:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225169-what-is-the-difference-between-the-new-ticket-and-the-new-email-option- 2019-04-02T13:25:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225170-how-do-i-save-the-filters-i-apply-under-the-tickets-tab- 2017-07-14T19:55:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225172-how-to-communicate-with-a-third-party-from-a-freshdesk-ticket-without-involving-the-customer- 2017-07-14T20:19:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225175-i-get-the-unable-to-allocate-day-pass-error-while-logging-in-how-do-i-resolve-this- 2023-08-28T21:49:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225177-i-see-the-error-sorry-we-couldn-t-locate-your-account-when-i-try-to-login-what-is-the-issue-here- 2021-06-25T02:58:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225178-why-am-i-getting-you-re-not-allowed-to-access-this-page-error- 2023-05-19T12:51:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225179-why-am-i-getting-the-error-portal-is-not-available-at-your-location-while-trying-to-access-a-freshd 2023-07-21T15:28:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225180-how-to-setup-private-forums- 2019-02-18T15:43:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225181-is-it-possible-to-change-the-forum-tab-name-with-a-different-text- 2017-07-18T02:33:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225182-how-to-automatically-convert-forum-topics-to-tickets- 2017-07-20T01:24:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225183-is-there-a-way-to-block-people-from-creating-forum-topics- 2017-07-20T01:27:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225184-users-are-complaining-that-they-are-required-to-enter-captcha-each-time-they-start-a-forum-topic-cre 2021-06-26T04:49:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225185-how-to-disable-forum-moderation-emails- 2021-06-26T04:53:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225186-how-can-i-remove-forum-posts-and-stop-customers-from-posting-them-again- 2017-07-18T02:36:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225203-how-to-hide-the-portal-and-solution-articles-from-being-crawled-on-a-google-search- 2021-06-24T20:35:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225205-can-i-change-the-default-landing-page-on-the-customer-portal- 2021-06-24T20:41:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225206-how-to-ensure-that-users-do-not-change-their-email-address-while-submitting-a-ticket-from-the-portal 2021-06-24T20:32:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225207-how-do-i-restrict-customers-from-editing-the-ticket-properties-after-a-ticket-is-submitted- 2021-06-24T20:28:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225208-how-do-i-change-solutions-to-knowledge-base-on-the-customer-portal- 2024-01-18T15:40:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225209-how-do-i-hide-the-login-button-from-the-customer-portal- 2023-08-24T23:37:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225260-why-is-the-reply-option-not-available-on-a-few-tickets-created-from-facebook- 2017-07-20T01:36:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225261-is-it-possible-to-differentiate-between-direct-messages-and-posts-from-facebook- 2017-07-20T02:14:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225262-is-it-possible-to-convert-only-those-posts-from-facebook-which-have-certain-hashtags- 2021-06-25T18:59:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225263-why-are-my-company-s-posts-not-being-converted-to-tickets-even-though-i-ve-selected-that-option- 2017-07-20T01:50:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225264-why-am-i-not-able-to-associate-my-facebook-page-with-freshdesk- 2023-08-22T21:35:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225266-why-are-agent-signatures-not-present-while-replying-to-social-tickets-even-though-they-have-been-conf 2023-05-26T17:00:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225267-how-can-we-choose-between-replying-to-a-comment-and-replying-to-a-post-on-facebook- 2017-07-20T02:12:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225268-why-are-replies-sent-via-an-agent-s-mailbox-not-being-added-in-facebook- 2023-05-26T17:01:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225269-are-facebook-posts-real-time- 2023-05-26T17:22:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225270-why-aren-t-replies-to-direct-messages-from-facebook-reflected-in-freshdesk- 2017-07-20T01:58:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225276-is-there-an-app-where-my-customers-or-clients-can-login-to-raise-tickets- 2018-12-12T13:15:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225277-i-m-not-able-to-receive-calls-on-my-freshdesk-app-what-am-i-doing-wrong- 2018-12-12T13:28:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225278-do-you-have-a-freshdesk-app-for-windows-mobile-os- 2017-07-20T20:34:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225279-as-an-admin-why-can-t-i-see-the-admin-settings-on-the-mobile-app- 2017-07-20T20:30:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225280-how-can-i-apply-ticket-filters-on-the-mobile-app- 2023-06-23T15:04:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225281-can-i-use-the-sso-that-i-ve-set-up-to-log-into-the-freshdesk-mobile-app- 2017-07-20T04:11:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225282-can-i-use-my-custom-vanity-url-to-login-to-the-freshdesk-mobile-app- 2017-07-20T20:20:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225283-how-do-i-change-the-helpdesk-name-in-the-left-corner-on-the-agent-portal- 2023-08-28T21:40:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225284-how-do-i-remove-the-forums-tab-from-the-portal-entirely- 2021-06-25T00:32:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225285-how-do-i-rebrand-the-agent-side-of-the-portal-and-change-its-colors- 2023-08-24T23:01:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225286-how-do-i-auto-fill-fields-when-i-m-creating-a-new-ticket-as-an-agent- 2021-06-25T00:26:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225287-how-can-i-disable-the-option-for-requesters-to-sign-up-to-our-helpdesk- 2021-06-25T00:30:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225303-my-customers-are-getting-the-error-you-are-not-authorized-to-access-portal-how-can-i-fix-this- 2018-11-09T15:49:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225307-how-can-the-customer-change-the-priority-and-type-of-a-ticket- 2021-06-25T19:33:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225308-how-do-i-send-an-activation-email-to-the-customers-to-start-using-their-portal- 2021-06-21T22:19:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225309-how-can-i-send-activation-emails-in-bulk- 2019-03-22T09:24:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225310-how-can-we-allow-only-logged-in-users-to-create-tickets-on-the-portal- 2021-06-24T21:18:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225332-does-the-round-robin-assign-tickets-in-alphabetical-order- 2021-06-25T21:11:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225333-how-does-automatic-ticket-assignment-work-after-an-agent-logs-out 2022-03-07T21:54:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225334-does-the-round-robin-functionality-work-only-during-business-hours- 2017-07-17T23:06:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225335-is-there-a-report-on-the-total-time-that-an-agent-has-been-available-for-ticket-assignment- 2017-07-18T00:27:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225336-is-it-possible-to-automatically-assign-tickets-based-on-agent-workload- 2021-06-25T21:14:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225337-what-is-automatic-ticket-assignment- 2023-06-07T15:29:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225339-what-happens-to-a-ticket-when-the-caps-for-all-agents-are-met- 2021-06-25T21:12:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225340-what-is-the-remote-login-url- 2017-07-20T21:31:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225342-why-am-i-getting-the-invalid-time-stamp-error-when-i-try-to-login-using-an-sso- 2018-12-11T17:22:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225343-why-am-i-getting-a-login-unsuccessful-error-on-the-ad-sso- 2017-07-20T21:37:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225345-why-are-my-agents-logged-back-in-to-the-portal-automatically-after-they-log-out- 2017-07-20T22:07:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225346-why-are-the-names-under-my-agents-profiles-automatically-changed-every-time-they-log-in- 2017-07-20T21:49:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225347-why-are-my-agents-not-able-to-login-through-ad-sso- 2017-07-20T21:51:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225348-can-we-use-a-wildcard-ssl-certificate-with-freshdesk- 2020-03-05T16:04:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225349-why-are-we-getting-a-connection-insecure-error-when-we-try-to-access-our-support-url- 2023-08-28T22:03:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225350-what-is-the-pricing-for-ssl-certificates-does-it-differ-with-respect-to-plan- 2020-03-05T16:20:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225352-how-do-i-request-a-new-ssl-certificate- 2023-10-19T13:23:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225353-how-do-i-change-the-helpdesk-s-timezone- 2021-06-25T23:03:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225354-how-do-i-change-my-agent-profile-s-timezone- 2023-04-18T13:21:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225355-is-it-possible-to-display-the-clock-in-the-24-hour-time-format- 2017-07-17T22:43:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225356-which-agent-is-attributed-under-the-tickets-resolved-resolution-metric-when-there-are-multiple-agents 2017-07-17T21:31:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225357-will-the-reopening-of-a-resolved-ticket-count-against-average-resolution-time- 2021-06-25T23:08:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225358-is-a-private-note-counted-as-a-response-under-sla-policies- 2019-02-22T00:40:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225359-can-individual-sla-policies-be-set-up-for-different-companies- 2023-04-18T12:09:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225360-why-is-there-a-difference-in-the-ticket-count-between-a-ticket-export-and-the-reports- 2024-05-22T22:00:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225361-why-are-my-reports-not-live-yet-and-why-can-t-i-view-today-s-data- 2023-04-11T18:25:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225362-why-can-t-i-filter-based-on-agent-and-group-in-the-helpdesk-in-depth-report- 2023-04-11T18:15:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225363-why-can-t-i-see-all-my-fields-in-the-filters-on-the-reports-tab- 2017-07-21T16:45:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225364-how-can-i-save-my-filters-on-the-reports-so-that-i-don-t-have-to-repeat-them-each-time- 2017-07-20T03:26:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225370-are-there-any-limitations-in-the-drill-down-option-for-the-reports- 2017-07-20T03:32:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225371-why-would-i-need-to-set-up-multiple-products-in-freshdesk- 2017-07-13T19:37:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225372-how-do-i-set-up-multiple-products-on-a-portal- 2021-06-25T23:12:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225373-how-will-multiple-portals-look-on-the-end-user-side-will-they-have-to-login-with-different-credentia 2021-06-25T23:18:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225374-is-it-possible-to-use-the-same-agents-and-slas-for-multiple-products- 2021-06-25T23:19:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225375-can-i-make-the-ticket-url-sent-out-with-every-reply-portal-specific- 2021-06-25T23:22:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225376-is-it-possible-to-restrict-the-visibility-of-solution-articles-with-respect-to-the-product-portals- 2021-06-25T23:27:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225377-how-do-multiple-brand-names-work-under-the-same-account- 2023-07-25T17:46:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225378-how-to-transfer-solution-articles-from-the-main-portal-to-the-product-portal- 2017-07-13T23:15:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225379-how-do-i-view-the-tickets-pertaining-only-to-a-particular-product- 2017-07-14T14:52:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225381-is-it-possible-to-re­assign-a-support-email-address-from-the-main-portal-to-one-of-the-products- 2021-06-25T23:15:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225382-is-it-possible-to-restrict-an-agent-s-access-to-tickets-from-one-portal-only- 2021-06-25T23:33:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225383-is-there-a-placeholder-for-a-product-specific-activation-url-when-a-new-customer-signs-up- 2021-06-25T23:34:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225384-how-can-i-make-facebook-pages-product-specific- 2021-06-25T23:35:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225385-is-it-possible-to-have-product-specific-sla-policies- 2021-06-25T23:19:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225386-how-to-send-product-based-email-notifications- 2023-06-09T17:44:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225388-why-is-a-different-language-being-displayed-when-i-log-in-to-the-portal- 2017-07-29T00:50:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225389-how-do-i-add-a-tag-to-a-ticket- 2023-08-22T22:11:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225390--can-i-add-tags-automatically- 2024-09-19T12:41:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225424-why-the-customer-satisfaction-surveys-are-not-being-sent- 2021-06-25T23:46:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225425-how-can-i-have-more-than-a-3-point-scale-on-my-customer-satisfaction-surveys- 2023-04-19T16:17:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225426-how-can-i-have-a-questionnaire-after-the-default-survey-is-sent-out- 2021-06-25T23:45:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225427-how-do-i-have-an-nps-score-using-freshdesk-surveys- 2021-06-25T23:47:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225428-i-have-configured-the-customer-satisfaction-surveys-right-but-when-i-run-a-quick-test-i-do-not-get- 2020-05-19T13:22:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225429-i-haven-t-sent-out-the-survey-to-the-customer-but-still-there-seems-to-a-rating-on-the-ticket-how-is 2021-06-25T23:45:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225430-what-are-webhooks- 2020-06-02T22:08:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225431-how-to-handle-and-prevent-webhook-drops- 2023-05-19T17:18:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225432-how-can-i-prevent-a-webhook-from-being-dropped- 2017-07-21T19:44:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225433-what-webhooks-will-contribute-to-my-rate-limit- 2021-01-13T17:28:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225434-why-have-i-received-an-email-saying-please-recheck-the-webhook-settings-in-your-account- 2017-07-21T18:28:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225435-where-can-i-find-my-api-key- 2024-04-30T19:37:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225437-how-do-i-apply-filters-and-view-a-list-of-tickets-using-api- 2017-07-21T19:51:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225438-can-i-use-my-vanity-url-or-cname-to-make-an-api-call- 2017-05-10T18:05:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225439-what-are-the-rate-limits-for-the-api-calls-to-freshdesk- 2024-03-14T16:29:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225440-status-codes-and-its-reasons 2024-05-30T18:04:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225441-is-there-any-documentation-for-the-apis-on-freshdesk- 2019-06-20T22:50:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225444-how-are-the-points-calculated-for-the-leaderboard- 2021-06-26T05:03:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225445-why-aren-t-my-points-updated-on-the-leaderboard-yet-even-though-i-ve-completed-a-quest- 2018-02-05T01:11:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225446-why-are-the-points-i-previously-earned-by-completing-a-quest-no-longer-credited-to-me- 2017-07-24T23:41:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225447-how-do-i-create-custom-quests- 2021-06-26T05:04:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225448-how-will-agents-be-notified-when-they-complete-a-quest- 2017-07-21T20:54:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225449-how-can-i-reset-the-gamification-points- 2021-06-26T05:04:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225450-how-can-i-edit-the-level-of-each-agent-manually- 2021-06-26T05:05:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225453-why-isn-t-status-mapping-in-jira-working-for-me- 2021-06-26T05:09:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225454-why-is-it-that-a-comment-in-jira-is-added-in-freshdesk-under-a-different-username- 2017-07-21T20:02:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225456-why-is-a-ticket-created-in-freshdesk-whenever-a-comment-is-added-in-jira- 2017-07-21T20:04:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225457-how-can-i-avoid-the-entire-html-code-that-comes-out-when-the-comment-section-is-included-in-the-messa 2017-07-21T20:15:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225458-can-i-use-dynamic-variables-when-setting-up-user-defined-slack-messages- 2017-07-21T20:21:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225459-why-aren-t-messages-being-pushed-to-slack- 2021-06-26T05:09:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225460-why-is-only-part-of-the-conversation-in-slack-being-converted-into-a-ticket-in-freshdesk- 2017-07-21T20:20:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225461-i-typed-my-auth-token-incorrectly-while-calling-fd-ticket-what-can-i-do- 2021-06-26T05:11:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225463-why-am-i-unable-to-execute-slash-commands- 2021-06-26T05:10:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225464-do-we-have-any-limit-to-the-number-of-public-and-private-channels- 2017-07-21T20:16:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225465-why-am-i-getting-a-failure-message-at-the-time-of-ticket-creation-and-being-asked-to-contact-support 2017-07-21T20:32:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225478-why-am-i-as-an-agent-not-getting-notifications-when-a-new-ticket-is-created- 2024-05-22T17:52:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225479-how-do-i-stop-my-users-from-receiving-an-email-to-sign-up-for-the-portal- 2024-11-07T15:51:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225480-why-are-my-requesters-receiving-two-emails-notifications-when-a-new-ticket-is-created- 2024-05-02T13:48:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225482-what-would-be-the-best-way-to-have-our-customers-view-reports-based-on-response-and-resolution-slas-f 2017-07-24T23:17:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225486-how-do-i-delete-or-cancel-my-account- 2025-04-04T20:16:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225487-how-do-i-export-my-helpdesk-data- 2023-03-09T15:17:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225488-why-am-i-unable-to-unzip-or-open-the-xml-file- 2021-06-26T01:51:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225489-how-do-i-change-the-details-of-the-primary-contact- 2021-06-25T23:57:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225491-how-can-i-change-the-company-name-in-my-freshdesk-account- 2017-07-24T21:36:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225492-how-does-the-spam-watcher-in-freshdesk-work- 2023-07-21T15:32:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225495-what-are-the-best-practices-to-delete-an-agent-without-losing-their-ticket-details- 2023-06-06T11:57:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225496-how-do-i-transfer-account-admin-access- 2023-06-06T11:37:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225497-how-can-i-find-out-the-number-of-day-passes-used-by-an-occasional-agent- 2017-07-24T22:51:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/225731-the-office-365-app 2021-06-18T04:03:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226032-using-search-in-freshdesk 2026-03-10T17:15:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226163-email-delivery-failure-notification-for-message-not-delivered-error 2024-11-27T15:06:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226195-how-to-create-parent-and-child-tickets- 2019-11-29T01:52:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226196-when-can-we-close-the-parent-ticket- 2018-02-15T02:30:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226197-how-to-add-multiple-child-tickets-to-a-parent-ticket- 2017-05-30T14:05:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226198-how-to-create-templates-for-child-tickets- 2021-06-26T02:45:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226199-what-would-be-the-source-of-a-child-ticket- 2017-04-06T13:31:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226200-how-many-child-tickets-can-be-added-to-a-parent-ticket- 2022-09-30T17:30:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226201-how-to-create-a-parent-ticket- 2025-02-18T14:03:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226202-what-happens-when-you-delete-a-parent-ticket- 2017-04-06T13:33:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226203-does-updating-the-status-of-parent-ticket-affect-the-child-ticket- 2023-06-27T12:33:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226204-what-happens-when-you-mark-a-parent-ticket-as-spam- 2017-05-30T14:23:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226205-can-we-filter-out-tickets-based-on-parent-and-child-tickets- 2023-04-20T16:36:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226206-can-we-filter-out-child-tickets-based-on-parent-ticket- 2017-05-30T14:23:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226207-from-which-plan-is-the-new-dashboard-available- 2023-04-11T18:21:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226208-how-to-change-the-view-of-dashboard-to-admin-snapshot- 2017-07-26T03:45:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226209-what-is-the-difference-between-agent-and-admin-snapshot- 2017-07-26T03:43:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226212-what-are-the-different-snapshots-available-in-the-new-dashboard- 2017-07-26T03:48:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226228-how-to-enable-or-disable-email-notifications- 2023-06-01T12:54:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226246-how-do-i-view-the-updates-made-to-a-ticket- 2017-07-26T00:01:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226250-can-the-admin-and-agents-view-the-same-system-activities-in-automations- 2017-07-26T00:17:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226255-what-is-a-requester-widget- 2017-07-25T22:43:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226257-is-it-possible-to-check-the-ticket-history-of-a-particular-customer- 2017-07-25T22:45:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226258-can-i-edit-the-requester-details-directly-from-the-requester-widget- 2017-07-25T22:48:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226260-how-do-i-add-remove-the-fields-to-be-displayed-on-the-requester-widget- 2021-06-25T19:18:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226261-i-am-not-able-to-add-more-custom-fields-to-the-requester-widget- 2017-07-25T23:50:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226263-can-details-apart-from-the-contact-details-in-freshdesk-be-retrieved-for-a-particular-requester- 2017-07-25T23:55:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226265-can-i-attach-multiple-files-while-replying-to-a-ticket- 2018-04-10T16:58:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226273-how-to-attach-files-which-are-larger-than-20-mb- 2018-07-26T14:14:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226275-when-does-shared-ownership-come-into-play- 2017-05-30T14:04:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226276-sample-scenario-for-shared-ownership- 2017-05-30T14:05:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226277-how-to-set-up-shared-ownership- 2021-06-26T02:43:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226279-how-to-setup-shared-ownership-for-existing-tickets- 2017-04-06T16:13:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226280-how-can-i-assign-large-number-of-groups-and-agents-for-shared-ownership- 2017-04-06T16:14:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226297-is-it-possible-to-link-tickets-in-freshdesk- 2017-04-06T17:52:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226298-where-how-do-you-link-tickets- 2023-04-11T18:45:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226299-can-i-filter-tickets-according-to-a-specific-tracker- 2017-04-06T17:56:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226300-is-the-linked-tickets-tracker-same-as-that-of-the-time-tracker-are-they-related- 2017-04-06T17:58:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226301-how-do-i-know-which-is-the-tracker-ticket- 2023-04-11T19:00:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226302-does-the-linked-ticket-actions-appear-in-the-activities-tab- 2017-04-06T18:02:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226303-can-we-delete-a-tracker-even-if-there-are-tickets-related-to-it- 2023-04-20T15:18:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226304-what-is-the-use-of-the-broadcast-button- 2023-04-20T16:20:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226305-how-many-number-of-tickets-can-be-linked-to-a-tracker- 2017-04-06T18:06:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226306-is-it-possible-to-link-multiple-tickets-at-once- 2021-01-18T22:30:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226307-is-it-possible-to-link-tickets-using-automations- 2017-04-06T18:08:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226308-can-a-linked-ticket-also-be-a-child-parent-ticket- 2019-02-22T14:54:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226309-what-are-the-mandatory-fields-while-creating-a-new-tracker- 2023-06-27T12:37:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226310-is-there-a-way-to-disable-the-link-to-a-tracker-option-for-specific-groups-agents- 2023-04-20T16:56:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226311-can-an-agent-link-a-ticket-to-any-tracker- 2021-01-18T22:32:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226312-can-a-related-ticket-be-unlinked- 2023-04-11T18:42:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226313-how-to-view-all-the-related-tickets-to-a-specific-tracker- 2017-07-20T02:41:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226314-how-to-view-all-related-tickets- 2023-04-11T19:01:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226315-how-do-i-view-all-related-tickets- 2021-01-18T22:23:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226316-can-we-edit-the-the-related-ticket-widget-i-e-show-more-details-of-the-tracker- 2017-04-06T18:56:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226317-is-there-a-bulk-action-to-unlink-multiple-tickets-at-once- 2017-04-06T18:57:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226318-an-agent-is-able-to-view-all-the-related-tickets-but-not-view-it-separately-why- 2024-05-27T14:02:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226330-how-to-set-holidays-and-change-calendar-holidays-to-working-day- 2023-06-28T16:11:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226333-how-to-configure-business-hours- 2023-09-19T16:45:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226336-how-to-escalate-sla-violation-to-another-group-or-third-party-who-is-not-an-agent- 2021-06-25T22:54:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226339-using-smart-notifications 2025-03-27T13:49:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226362-what-is-multilingual-knowledge-base-which-plan-can-i-see-this-in- 2021-06-26T04:24:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226364-can-i-change-the-primary-language-after-enabling-multilingual-support- 2017-08-30T17:01:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226366-is-it-possible-to-hide-all-articles-of-one-language-from-the-customers-which-are-work-in-progress- 2021-06-26T04:31:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226367-how-do-customers-visitors-change-the-language-on-the-customer-portal- 2023-08-22T21:32:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226368-who-all-can-change-the-language- 2023-07-21T17:46:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226370-how-to-add-an-article-in-its-translated-version- 2017-07-26T01:19:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226371-can-i-refer-the-master-version-while-editing-a-translation- 2017-07-26T01:23:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226372-how-to-show-the-author-name-in-an-translated-article- 2023-05-08T19:56:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226373-can-i-have-different-tags-folder-category-names-for-translated-articles- 2017-07-26T23:11:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226376-how-do-i-change-the-article-status-from-red-to-green- 2017-07-26T21:59:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226377-if-any-changes-are-made-to-the-master-version-does-it-mark-the-other-translations-as-outdated-automa 2017-07-26T21:52:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226378-can-i-view-the-analytics-for-each-translation- 2017-07-26T21:22:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226379-how-can-you-support-multiple-support-languages-in-the-account- 2021-06-26T04:30:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226392-why-did-my-account-get-suspended- 2018-04-10T14:26:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226393-how-do-i-export-the-data-in-my-account- 2021-11-12T02:35:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226438-how-do-you-check-if-an-agent-is-looking-at-the-same-ticket- 2023-08-22T21:18:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226443-how-do-we-check-if-an-agent-is-answering-replying-to-your-ticket- 2017-07-25T21:09:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226460-export-ticket-activities-from-your-helpdesk 2025-09-16T14:26:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226556-how-do-we-approve-forums-in-freshdesk-before-they-are-published-on-the-portal- 2021-06-26T04:51:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226559-from-which-plan-is-the-forums-available-in-freshdesk- 2023-04-12T12:06:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226560-what-is-the-hierarchy-of-the-community-forums-in-freshdesk- 2017-07-24T23:32:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226562-who-will-receive-the-approval-email-for-forums- 2021-06-26T04:52:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226610-how-to-edit-the-subject-line-of-the-tickets-based-on-certain-conditions-or-specific-keyword-in-the-su 2021-06-26T02:33:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226630-why-are-agents-receiving-tickets-in-their-mailbox-apart-from-the-helpdesk- 2023-11-21T00:26:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226637-how-to-stop-the-ticket-closure-notification-for-a-specific-ticket- 2024-05-30T18:22:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226661-how-to-set-up-email-notifications-and-reminders-for-sla-violation- 2023-06-06T14:15:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226663-how-to-notify-customers-when-agent-adds-public-note- 2024-03-28T19:53:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226666-how-to-set-up-agent-reply-templates- 2023-06-06T13:18:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226667-how-to-notify-the-customer-when-a-ticket-is-closed-or-resolved- 2021-06-26T00:19:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226781-how-to-periodically-schedule-the-available-reports- 2023-04-11T18:12:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226782-why-am-i-not-able-to-view-the-option-for-scheduling-reports- 2023-04-11T18:14:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226783-can-i-schedule-reports-for-other-agents-or-customers- 2017-07-20T03:56:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226785-can-i-schedule-multiple-exports-of-the-same-report- 2017-07-20T03:46:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226786-how-to-delete-a-scheduled-report- 2018-04-18T13:59:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226787-how-can-i-receive-a-pdf-format-of-the-report-directly- 2017-07-20T04:09:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226790-is-it-possible-to-filter-a-report-based-on-a-custom-text-field- 2017-07-20T15:32:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226795-how-to-export-tickets-to-a-particular-email-address- 2018-03-13T00:58:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226830-how-to-get-the-number-of-tickets-that-an-agent-re-assigned-to-another-agent- 2017-07-20T20:57:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226833-is-it-possible-to-filter-tickets-based-on-ticket-status- 2017-07-20T20:01:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226834-how-to-filter-reports-based-on-the-country-from-which-they-are-raised- 2021-06-26T04:00:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226837-what-are-the-metrics-displayed-in-helpdesk-in-depth-report- 2017-07-20T20:04:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226838-is-a-merged-ticket-taken-into-consideration-while-generating-reports- 2017-07-20T20:47:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226839-in-the-phone-summary-report-what-does-unanswered-call-mean- 2018-06-19T21:05:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226840-why-are-the-changes-made-on-a-ticket-not-reflecting-in-the-reports- 2023-04-11T18:26:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226842-what-are-the-different-types-of-reports-available-across-various-plans-in-freshdesk- 2023-04-11T18:08:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226846-what-tickets-are-taken-into-account-for-the-count-of-resolved-tickets-in-reports- 2017-07-20T21:07:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226848-where-can-i-see-the-total-number-of-tickets-that-were-reassigned-by-one-group-to-another- 2018-02-04T03:16:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226849-how-are-the-resolution-sla-and-first-response-sla-percentage-metrics-calculated- 2017-07-20T21:13:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226851-can-i-brand-tickets-separately-for-different-products- 2021-06-25T23:20:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226852-while-adding-a-new-product-i-get-the-error-message-please-enter-a-valid-email-address-why-so- 2017-07-25T03:27:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226854-why-am-i-not-able-to-filter-the-helpdesk-in-depth-report-based-on-group-and-agent-name- 2023-04-11T18:16:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226856-would-the-response-time-of-a-reply-sent-outside-business-hours-be-taken-into-account-in-agent-perform 2019-02-22T16:10:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226857-where-do-i-enter-the-url-for-my-new-product- 2021-06-25T23:14:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226859-how-is-the-tickets-re-opened-metric-calculated-if-a-ticket-is-reopened-multiple-times- 2017-07-20T22:29:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226861-how-are-fcr-first-response-sla-and-average-first-response-time-metrics-calculated-for-agent-perfo 2019-02-21T22:01:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226866-do-waiting-on-customer-and-waiting-on-third-party-statuses-affect-the-average-response-time- 2017-07-21T16:37:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226868-is-there-an-api-to-list-all-the-tickets-and-schedule-it-for-a-particular-time- 2017-07-25T04:27:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226870-how-do-i-check-the-number-of-overdue-tickets-for-an-agent- 2017-07-20T23:12:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226892-what-do-you-mean-by-multiple-products- 2017-07-25T03:45:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226899-how-do-i-set-the-product-in-the-embeddable-widget- 2017-07-25T03:59:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/226905-how-do-i-setup-different-kbase-for-different-products- 2021-06-25T23:31:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227388-how-to-disable-forums- 2021-06-26T04:55:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227549-how-can-i-onboard-my-customers-into-freshdesk- 2021-06-24T21:07:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227562-can-we-export-contacts-from-freshdesk- 2023-07-21T15:28:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227566-can-i-resend-an-activation-link-to-a-customer- 2023-08-24T13:45:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227568-how-can-i-change-the-email-address-of-an-existing-contact-in-freshdesk- 2023-07-21T15:28:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227635-setting-up-shared-ownership-of-tickets 2023-03-29T15:19:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227637-circumventing-automations-rules-that-remove-shared-ownership 2021-06-18T01:50:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227719-system-and-browser-requirements-for-freshdesk 2024-08-16T12:05:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227960-would-an-agent-with-restricted-access-be-able-to-view-shared-ownership-tickets- 2017-06-30T01:24:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227961-would-an-agent-with-group-access-be-able-to-view-shared-ownership-tickets- 2017-06-30T01:25:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227962-can-internal-group-or-agents-be-included-in-automation-rules- 2019-08-20T17:57:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/227963-is-it-possible-to-trigger-an-action-using-the-ticket-update-automation-if-the-internal-group-is-chang 2023-06-27T13:30:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228012-i-have-a-problem-while-importing-contacts-what-could-the-issue-be- 2017-07-05T17:03:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228016-how-do-i-view-deleted-tickets- 2018-12-12T15:13:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228017-can-i-change-the-default-values-while-running-a-report- 2017-07-21T16:56:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228023-how-can-i-manage-notifications-through-mobile-apps- 2017-07-20T02:41:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228024-customers-are-not-able-to-open-the-ticket-url-in-the-response-how-can-i-rectify-this- 2021-06-25T00:50:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228028-how-to-cancel-my-freshdesk-account- 2024-10-17T17:36:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228029-how-to-create-articles-in-multiple-languages- 2021-06-26T04:28:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228035-why-is-the-feedback-form-not-loading-on-my-website-after-i-added-an-ssl-certificate- 2021-06-25T03:24:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228036-how-do-i-view-the-archived-tickets-on-my-account- 2022-05-19T15:28:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228044-where-is-the-mailchimp-widget-located-please- 2017-07-21T22:03:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228046-i-am-not-able-to-login-to-my-account-through-the-mobile-app-why- 2018-11-07T17:24:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228049-how-to-automatically-stop-the-time-tracker- 2019-02-21T20:46:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228050-what-is-freshdesk- 2024-07-24T16:15:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228051-how-do-i-enable-the-linked-ticket-feature-on-my-account- 2023-04-20T17:13:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228056-how-to-sort-my-tickets-such-that-the-oldest-tickets-are-on-the-top-of-the-tickets-queue- 2023-07-24T18:01:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228059-i-do-not-have-the-e-commerce-option-even-though-i-am-in-the-estate-plan-please-help-me-with-this- 2021-06-26T05:49:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228063-i-am-trying-to-setup-the-helpdesk-on-my-iphone-and-it-s-prompts-me-for-my-company-url-please-help-me 2017-07-20T20:40:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228077-how-do-i-integrate-xero-with-freshdesk- 2021-06-26T05:24:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228083-how-does-the-top-customer-analysis-report-work- 2018-12-12T12:13:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228084-how-do-i-activate-my-freshdesk-account- 2020-11-30T14:15:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228085-i-see-that-there-is-a-new-reporting-feature-called-ticket-lifecycle-added-to-my-panel-please-brief 2023-04-11T18:21:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228087-how-do-i-find-the-number-of-replies-sent-by-my-agents- 2017-07-21T17:20:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228112-how-to-add-apps-to-my-freshdesk-account- 2023-07-21T17:51:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228123-how-can-i-view-the-ticket-properties-of-a-ticket-using-api- 2017-07-06T22:10:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228130-why-are-customers-not-receiving-emails-from-freshdesk- 2024-06-06T12:46:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228134-why-am-i-receiving-an-email-saying-payment-is-declined- 2017-07-24T23:40:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228135-how-do-i-change-the-due-time-of-a-ticket- 2021-06-25T22:53:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228137-how-to-edit-automatic-email-notifications- 2023-06-01T12:56:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228152-how-do-i-change-the-survey-pitch- 2021-06-25T23:45:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228158-how-can-i-import-my-existing-knowledge-base-into-freshdesk- 2018-08-23T12:13:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228175-how-to-send-escalation-emails-to-unresponsive-agents- 2024-09-19T12:45:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228241-where-can-i-view-the-tickets-in-my-account-how-can-i-sort-my-queue- 2023-07-21T15:35:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228244-how-can-i-create-a-view-to-see-only-the-tickets-i-am-working-on- 2023-07-24T18:48:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228388-the-jira-app-creating-a-custom-field 2019-08-21T20:09:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228473-what-is-the-time-period-taken-to-update-the-sections-on-admin-dashboard- 2022-06-21T16:20:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228680-what-is-the-difference-between-response-due-and-overdue- 2021-06-25T22:54:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228983-how-do-i-create-a-new-freshdesk-account- 2020-02-14T15:30:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228986-who-would-have-access-to-reports-in-freshdesk- 2017-08-31T21:54:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228987-how-to-create-a-new-support-ticket-to-freshdesk-support- 2024-05-23T16:23:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228988-how-do-i-enable-round-robin-ticket-assignment-in-my-account- 2021-06-25T21:16:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228991-where-do-i-find-the-documentation-for-api- 2017-08-31T22:57:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228992-how-do-i-split-a-customer-response-into-a-new-ticket- 2023-10-04T16:15:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/228993-where-do-i-configure-single-sign-on-within-freshdesk- 2023-07-21T17:34:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229011-how-can-i-link-an-article-to-the-reply-of-a-ticket- 2023-08-22T21:43:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229035-how-to-setup-automatic-email-response-to-customers-for-new-tickets- 2024-03-28T19:52:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229036-what-is-the-e-commerce-channel- 2018-07-04T14:18:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229037-what-is-an-sla-and-how-do-i-create-a-new-sla-policy- 2021-06-25T22:51:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229039-what-is-a-ticket- 2023-05-26T17:47:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229040-what-is-sugarcrm-how-do-i-integrate-with-my-sugarcrm-account- 2021-06-26T05:25:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229069-why-is-it-best-to-not-overwrite-the-default-style-in-freshdesk- 2017-09-07T02:42:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229070-what-do-i-need-to-do-to-have-different-side-bars-in-my-support-portal- 2017-09-07T02:42:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229071-how-do-i-customise-my-profile-page- 2017-09-07T02:43:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229072-can-i-have-colour-coding-in-tickets-view-based-on-the-priority-of-the-ticket- 2023-08-22T21:22:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229073-is-there-a-liquid-object-available-that-would-tell-the-url-of-any-of-the-pages-at-the-customer-portal 2017-09-07T02:44:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229075-how-can-i-display-the-first-name-of-the-customer-in-the-forum-details-page- 2021-06-24T20:46:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229419-how-do-i-import-contacts-to-my-account- 2025-06-30T13:28:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229434-why-is-an-outbound-email-set-to-close-status-automatically- 2017-09-22T15:45:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229438-when-does-a-tickets-tab-auto-refresh- 2019-11-20T20:01:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229608-adding-a-phone-channel-to-your-freshdesk 2021-06-18T07:57:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229635-multi-channel-support 2023-05-26T17:10:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/229718-when-a-ticket-is-created-does-the-timer-start-right-away-how-can-i-stop-the-timer-when-i-respond-to 2023-03-31T16:07:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230148-how-to-create-a-new-customer-satisfaction-survey- 2023-04-19T18:40:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230161-can-i-use-a-template-to-create-a-new-ticket- 2021-06-26T02:57:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230164-how-can-i-integrate-zoho-crm-with-freshdesk- 2021-06-26T05:25:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230165-resolve-email-delivery-failures 2024-11-25T23:35:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230170-how-can-i-get-a-reports-with-customised-metrics-to-suit-my-business-requirements- 2018-03-15T00:01:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230171-how-can-i-see-the-number-of-tickets-received-on-a-daily-basis- 2024-05-31T13:16:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230181-how-to-integrate-freshdesk-with-my-shopify-store- 2021-06-26T05:26:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230253-i-am-not-getting-notified-when-i-am-assigned-on-a-ticket-please-help- 2023-03-31T12:51:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230304-how-can-i-track-an-article-which-is-not-useful-for-a-customer- 2017-11-17T21:07:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230309-how-can-i-login-to-my-account- 2018-12-12T12:39:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230310-how-do-i-create-a-ticket-on-behalf-of-a-customer- 2023-08-24T23:39:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/230311-how-does-sso-in-freshdesk-work- 2020-04-16T19:58:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/231527-perform-ticket-actions 2026-04-16T19:26:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232124-how-to-get-google-hangouts-notifications-on-your-freshdesk-tickets- 2021-06-18T03:52:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232244-setting-up-the-freshcaller-integration 2022-05-27T13:03:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232249-what-gets-synced-between-your-freshdesk-and-freshcaller-account-on-integration- 2021-06-18T07:59:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232273-the-microsoft-teams-app 2025-10-15T17:13:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232355-the-google-drive-app 2021-06-18T03:53:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232515-annotate-images-in-freshdesk 2024-06-12T17:13:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232560-know-your-customer-journey 2020-03-31T19:15:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232590-does-freshdesk-support-live-chat-as-a-channel- 2024-05-23T17:00:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232591-what-does-the-freshdesk-freshchat-integration-do- 2018-04-11T12:11:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232592-how-can-i-set-up-the-freshchat-integration- 2025-02-19T16:30:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232594-getting-started-with-freshchat 2023-07-21T17:49:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232691-using-tags-in-freshdesk 2023-02-21T15:12:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232712-what-happens-when-the-attachment-size-limit-goes-beyond-the-threshold- 2018-04-10T20:16:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/232946-can-i-send-bulk-emails-to-customers-using-freshdesk- 2018-04-24T13:42:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/233255-how-can-i-delete-an-archived-ticket- 2018-05-17T19:34:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/233591-set-up-your-sandbox-account 2026-05-09T00:51:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/233919-using-canned-forms-to-increase-agent-productivity 2025-12-05T19:23:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234371-team-dashboards-setup-and-functionality 2024-10-22T16:38:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234412-freshdesk-domains-to-whitelist-in-your-firewall 2024-06-12T21:31:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234532-how-do-i-create-a-custom-ticket-view- 2018-12-14T16:52:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234533-how-do-i-specify-time-range-for-export- 2018-12-19T17:00:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234655-can-i-download-freshdesk- 2021-01-18T21:39:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234659-how-to-make-myself-an-account-administrator- 2021-06-26T03:10:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234954-where-is-the-option-to-forward-a-ticket- 2018-12-14T16:54:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234956-what-is-the-maximum-size-of-a-file-that-can-be-attached-to-a-ticket- 2018-12-19T17:02:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234957-i-want-to-login-as-administrator 2021-06-26T03:08:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234959-how-to-exclude-the-full-email-thread-in-each-customer-reply-to-a-ticket- 2018-12-17T16:45:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/234965-hi-is-there-a-storage-limit-on-your-platform- 2022-05-30T18:13:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235139-why-am-i-not-able-to-login-to-my-freshdesk-account- 2024-05-23T19:32:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235140-how-to-reset-my-password- 2025-10-10T10:52:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235147-is-there-a-limit-in-the-number-of-tickets-you-can-have- 2018-12-17T16:46:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235182-can-a-public-note-be-changed-to-private- 2018-12-17T16:47:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235296-how-to-assign-ticket-to-companies- 2018-12-19T17:10:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235312-can-i-see-an-email-after-its-deleted-from-trash- 2018-11-21T14:10:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235353-how-to-integrate-freshmarketer-s-session-replay-with-freshdesk- 2021-06-18T03:57:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235358-personalize-support-using-customer-segments 2025-12-17T13:53:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235464-what-to-do-if-account-is-blocked-due-to-high-traffic- 2023-05-19T12:56:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235466-what-are-the-charges-for-call- 2018-12-18T17:37:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235474-how-do-i-notify-my-team-members-about-the-proceedings-of-the-tickets- 2018-11-21T14:14:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235483-will-agents-be-able-to-respond-to-tickets-on-their-smartphones-using-freshdesk- 2018-11-21T14:20:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235512-as-an-agent-how-can-i-update-the-email-address-for-my-profile- 2021-06-26T03:12:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235519-is-there-an-option-to-add-more-than-one-email-address-in-to-when-replying- 2018-12-17T16:43:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235520-how-to-respond-to-multiple-tickets-with-a-common-reply- 2023-06-02T17:59:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235522-how-can-i-allow-customers-to-access-solution-articles-without-signing-in- 2021-06-26T03:12:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235524-what-will-happen-to-my-reports-if-i-delete-an-invalid-ticket- 2018-12-13T19:13:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235528-how-many-tickets-can-i-link-to-a-tracker- 2018-12-17T16:40:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235532-how-to-check-the-agent-s-availability-for-automatic-ticket-assignment- 2020-10-14T17:22:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235745-track-changes-using-audit-log 2024-10-16T18:15:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235767-using-the-freshdesk-freshconnect-integration- 2020-07-01T19:40:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235768-the-freshdesk-freshconnect-integration-faq 2023-02-15T18:31:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235775-how-to-undo-ticket-merging- 2018-08-28T15:43:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235777-why-are-emails-not-converted-as-tickets- 2024-11-25T23:37:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235779-how-to-avoid-ticket-duplication-issue-in-freshdesk- 2024-03-28T14:20:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235810-where-is-your-data-servers-located- 2025-07-17T13:05:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235811-how-do-i-create-an-app- 2018-12-14T12:45:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235823-which-ticket-statuses-are-considered-in-the-on-hold-count- 2018-12-13T17:28:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235841-unable-to-allocate-a-day-pass 2021-06-26T03:14:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235900-how-do-i-edit-ticket-fields- 2023-04-20T17:31:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235906-ticket-field-that-i-created-is-not-present-in-the-filters 2018-12-17T16:38:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235908-how-to-include-ticket-thread-when-forwarding-conversation- 2023-06-01T12:43:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235910-how-to-change-due-by-date-of-a-ticket- 2021-06-25T19:50:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235912-what-are-flags-how-can-i-fliter-using-flags- 2023-08-24T22:43:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235933-what-do-the-green-and-red-arrow-marks-in-the-helpdesk-in-depth-report-denote- 2018-12-13T19:23:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235936-as-an-admin-can-i-get-a-notification-if-an-agent-is-deleted- 2018-12-19T16:47:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235937-are-reporting-metrics-calculated-based-on-calendar-hours-or-business-hours- 2021-06-26T03:57:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235967-how-do-i-remove-the-freshdesk-branding- 2021-01-18T21:47:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/235969-does-the-order-of-the-sla-policies-matter- 2018-12-13T18:56:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236052-i-am-unable-to-convert-a-ticket-to-a-forum-topic- 2018-09-05T14:15:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236138-how-to-change-the-from-email-address-of-a-ticket- 2021-02-15T16:33:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236169-how-many-child-tickets-can-i-add-to-a-parent-ticket- 2018-09-10T12:07:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236171-how-to-edit-a-canned-response- 2021-06-26T03:19:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236184-how-to-change-the-subject-of-a-ticket- 2021-03-23T18:42:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236212-how-can-i-avoid-spam-tickets-created-from-portal- 2023-04-20T17:38:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236218-can-day-passes-be-added-automatically- 2021-06-26T02:01:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236221-how-to-change-the-name-to-whom-the-invoice-is-addressed-to- 2018-09-12T12:35:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236226-why-is-my-account-suspended- 2018-12-18T19:04:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236227-what-are-prorated-charges- 2020-11-23T22:36:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236230-when-i-export-the-tickets-for-a-certain-period-of-time-why-don-t-i-get-the-full-count-in-export- 2024-05-22T21:59:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236243-how-to-get-an-export-of-tickets-that-have-violated-sla- 2018-09-12T16:08:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236244-can-i-add-images-to-solution-articles-using-api- 2018-12-14T12:45:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236253-i-m-looking-for-the-reseller-of-your-product 2023-04-11T18:27:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236280-my-ticket-shows-response-due-though-it-has-a-response-already 2018-11-21T17:39:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236290-how-do-i-delete-multiple-tickets-from-same-person- 2023-07-21T15:34:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236309-how-can-i-bypass-sso-login-when-i-have-it-enabled- 2025-02-24T11:05:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236373-how-do-i-create-a-ticket-for-my-own-reference- 2018-09-19T07:47:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236714-how-to-create-a-new-portal- 2021-06-26T03:21:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236739-how-to-remove-cc-from-a-ticket- 2023-07-21T15:34:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236746-can-i-add-a-customer-satisfaction-survey-for-a-ticket-using-api- 2018-12-14T12:47:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236751-what-changes-happens-at-the-customer-end-when-we-lock-a-topic- 2018-09-24T15:54:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236755-will-automated-responses-be-counted-as-an-agent-response-in-therreports- 2018-12-13T19:23:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236768-agent-is-locked-due-to-multiple-incorrect-logins 2021-01-18T21:51:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236769-how-to-create-a-contact-using-api- 2018-12-14T12:48:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236807-sso-is-not-working-and-getting-the-message-session-expired-please-login-again- 2018-12-18T16:38:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236852-what-will-be-the-impact-on-existing-tickets-if-we-update-some-dropdown-fields- 2021-06-25T19:57:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236889-is-it-possible-to-have-an-account-with-one-user- 2018-12-19T16:14:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236903-how-to-create-a-ticket-with-dependent-field-using-api- 2018-12-14T13:31:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236905-what-is-freshconnect- 2018-12-18T14:57:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236907-how-can-i-start-a-conversation-with-an-external-member-using-freshconnect- 2018-12-18T14:59:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236908-sso-error-login-was-unsuccessful-validation-failed-invalid-signature-on-saml-response 2022-09-27T12:58:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236913-how-will-i-be-notified-in-freschconnect- 2018-10-02T17:51:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236925-automatically-track-the-time-spent-on-tickets 2019-07-05T12:11:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236934-who-can-create-team-dashboards- 2020-07-15T15:37:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236936-who-can-view-team-dashboards- 2018-12-13T17:29:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236937-what-are-the-different-types-of-widgets-in-team-dashboards 2018-10-03T16:34:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236938-what-is-audit-log- 2024-09-19T12:42:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236941-can-i-edit-an-announcement-in-team-dashboards- 2018-12-13T17:31:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236943-is-the-team-dashboard-realtime- 2018-12-13T17:30:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/236958-total-time-spent-on-company-tickets 2018-12-13T17:39:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237050-can-you-post-anonymously-in-forums- 2018-10-11T14:13:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237072-can-i-re-open-an-archived-ticket- 2018-11-22T15:20:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237097-what-are-the-cases-in-which-the-sla-would-not-run-on-tickets- 2021-06-26T03:24:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237106-is-it-possible-to-hide-certain-ticket-fields-to-certain-agents- 2018-10-15T19:34:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237116-how-to-remove-quoted-text-via-api- 2018-12-14T13:34:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237117-i-want-to-know-what-the-customers-are-viewing-in-the-website- 2018-10-16T14:05:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237193-can-i-unsplit-a-ticket- 2023-07-21T15:35:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237251-when-opening-ticket-the-page-scrolls-down-to-latest-reply 2018-10-23T15:44:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237263-tickets-page-keeps-loading-in-freshdesk 2018-12-17T17:00:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237264-how-do-i-find-my-freshdesk-account-url-using-my-email-address- 2018-12-18T15:02:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237271-where-is-the-spam-folder- 2020-04-06T11:16:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237320-how-did-a-ticket-land-in-the-spam-folder- 2018-12-17T17:03:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237325-how-to-create-leads-in-freshsales-from-freshdesk- 2018-12-18T15:50:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237330-i-need-a-call-answering-system- 2018-12-18T16:09:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237346-is-there-a-way-to-send-a-notification-to-all-customer-at-once- 2018-11-30T16:14:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237402-how-do-i-get-a-list-of-agent-id-s- 2018-11-05T14:49:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237403-i-would-like-to-change-the-freshworks-profile-email 2019-01-07T10:56:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237405-how-can-i-export-tickets-including-the-content-of-the-ticket- 2024-05-22T22:08:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237407-i-am-not-able-to-merge-a-ticket-to-a-child-ticket 2018-12-17T17:09:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237412-i-need-to-add-more-than-one-social-media-accounts-on-freshdesk 2023-05-26T17:02:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237466-want-to-be-a-partner-of-freshdesk 2018-12-18T15:51:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237469-can-i-manage-assets-in-freshdesk- 2018-12-18T16:16:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237489-is-there-a-demo-video-of-freshdesk- 2024-06-07T19:10:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237548-can-i-publish-a-dashboard-to-my-customers- 2020-07-15T15:39:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237553-is-there-a-possibility-to-lock-a-ticket-while-one-agent-is-answering-and-working-on-that- 2019-02-22T14:44:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237571-can-i-unarchive-a-ticket- 2018-11-13T16:47:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237602-i-want-to-prevent-a-customer-from-starting-a-forum-topic 2023-04-20T19:22:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237671-we-would-like-to-add-freshping-to-our-service- 2018-11-16T14:59:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237694-on-which-package-is-the-facebook-integration-available- 2023-04-11T18:34:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237721-there-is-a-not-secure-message-when-accessing-the-system-from-chrome 2021-06-26T05:39:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237777-i-need-information-on-freshmarketer 2018-12-18T16:26:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237798-when-will-the-data-be-deleted-once-i-cancel-my-account- 2024-11-29T13:24:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237799-how-to-modify-a-parent-child-association- 2019-02-22T14:52:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237804-how-can-i-see-drafts-by-another-agent- 2023-06-05T13:02:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237806-i-need-to-find-how-to-change-a-survey-response 2018-12-13T19:02:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237877-where-can-i-find-the-customer-fields-in-ticket-page- 2021-06-25T20:02:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237878-will-non-business-hours-be-counted-in-calculating-resolution-time- 2018-12-13T19:27:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237880-list-all-tickets-with-conversations-using-api 2018-12-14T16:33:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237896-what-is-the-difference-between-the-old-sprout-and-new-sprout-plans- 2023-05-26T17:28:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237898-looking-for-documentation-or-manuals-on-setting-up-freshdesk 2018-11-29T14:00:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237899-what-happens-when-i-delete-a-product- 2018-12-18T16:33:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237901-how-can-i-mark-a-discussion-as-closed-or-resolved-in-freshconnect- 2018-12-18T16:33:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237903-can-i-create-mailing-lists-when-writing-emails- 2018-12-17T17:15:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237905-i-want-to-report-on-how-many-users-are-reading-the-articles-on-the-helpdesk 2021-01-15T18:36:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237906-i-can-t-add-my-facebook-to-freshdesk-it-says-it-is-still-paired-to-a-deleted-account- 2018-11-29T16:54:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237909-is-it-possible-to-have-agents-with-different-plans- 2020-05-26T19:34:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237927-is-there-also-limit-for-adding-occasional-agents- 2018-12-13T19:06:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237928-how-to-view-call-time-and-other-metrics-in-freshcaller- 2018-12-18T16:34:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/237944--error-loading-widget-error-message-on-team-dashboards 2018-12-03T12:07:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/238006-proactive-outreach-for-shopify 2021-06-18T01:36:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/238079-if-i-resolve-a-tracker-ticket-do-all-the-tickets-linked-to-it-will-become-resolved- 2018-12-10T14:54:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/238137-connect-your-whatsapp-number-with-freshdesk 2026-03-09T12:52:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/238735-hipaa-configuration-guide 2023-08-02T21:18:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/238847-is-there-an-api-to-bulk-export-or-update-solutions- 2021-06-26T04:47:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/238848-how-to-create-a-solution-article-using-api- 2019-02-04T12:18:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/238850-what-is-freshworks-switcher- 2023-07-21T15:36:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/238851-can-we-delete-a-customer-reply-in-ticket- 2019-02-04T13:23:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/238979-configure-omniroute-settings 2026-03-30T23:10:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239036-is-there-any-way-to-see-the-automated-responses-the-customer-receives-for-a-ticket- 2023-03-31T12:52:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239263-freshworks-terms-of-service-tos-update-march-2019 2020-03-27T16:27:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239273-set-up-your-help-widget 2024-10-08T11:49:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239323-what-each-default-sla-flag-means-on-the-ticket-page 2019-03-12T19:03:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239337-multilingual-ticket-fields-and-forms 2025-03-13T12:59:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239747-can-i-associate-separate-group-for-each-product- 2021-06-25T23:35:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239757-introduction-to-analytics 2024-10-22T16:03:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239858-how-to-protect-your-helpdesk-from-spam-attack- 2026-03-17T16:17:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239924-can-a-linked-ticket-be-merged-with-another-ticket- 2023-04-20T17:44:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239926-proactive-support-email-outreach 2024-06-06T13:05:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/239927-how-do-i-enroll-my-agents-in-the-freshdesk-academy- 2019-04-24T16:36:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240067-why-am-i-not-able-to-link-tickets-to-a-tracker- 2020-02-19T13:37:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240170-setting-up-your-support-email-in-gmail-video-guide 2024-06-05T16:52:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240171-navigation-and-dashboard 2019-06-14T17:48:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240173-setting-up-the-feedback-widget 2019-06-14T17:42:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240174-setting-up-the-help-widget 2024-04-12T17:21:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240175-setting-up-an-email-outreach-proactive-support- 2019-06-14T17:44:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240176-customising-ticket-forms 2023-05-22T16:42:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240177-reordering-automation-rules 2019-06-27T17:47:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240178-setting-up-scenarios 2019-07-30T15:05:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240179-setting-up-your-sandbox 2022-04-29T14:14:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240180-working-with-the-ticket-list-page 2019-06-14T17:49:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240181-working-with-the-ticket-details-page 2019-06-14T17:50:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240182-working-with-contacts-companies 2019-06-14T17:50:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240184-using-canned-forms 2025-08-04T16:25:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240185-sorting-ticket-conversations 2019-06-14T17:52:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240228-tracking-your-field-team-performance 2025-05-21T14:09:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240290-while-importing-contacts-does-it-update-the-existing-or-create-new-contacts- 2019-06-13T13:14:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240293-a-guide-to-field-service-for-helpdesk-agents 2025-05-21T14:04:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240294-a-guide-to-field-service-for-field-technicians 2025-05-21T14:04:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240670-automation-rules-that-run-on-ticket-creation 2019-07-01T16:49:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240671-automation-rules-that-run-on-hourly-triggers 2024-09-19T12:40:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240675-automation-rules-that-run-on-ticket-updates 2019-07-01T23:29:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240700-tracking-field-service-volume-trends 2025-05-21T14:09:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240703-scheduling-reports-in-analytics 2025-05-19T19:28:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240707-saving-reports-in-analytics 2023-04-20T19:20:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240708-filtering-reports-in-analytics 2024-09-09T16:51:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240744-ticket-volume-trends-report 2023-05-26T17:37:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/240745-helpdesk-ticket-volume-report 2023-03-31T16:34:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000009-unresolved-tickets-in-analytics-helpdesk-ticket-volume- 2023-04-27T18:07:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000016-helpdesk-performance-report 2023-04-27T17:48:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000017-average-first-response-time-in-analytics-helpdesk-performance- 2023-05-26T17:38:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000018-average-response-time-in-analytics-helpdesk-performance- 2023-05-26T17:35:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000019-average-resolution-time-in-analytics-helpdesk-performance- 2023-04-27T18:09:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000020-average-first-assign-time-in-analytics-helpdesk-performance- 2023-04-27T18:11:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000021-first-contact-resolution-in-analytics-helpdesk-performance- 2023-05-26T17:36:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000022-tickets-first-responded-within-sla-in-analytics-helpdesk-performance- 2023-05-26T17:15:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000023-tickets-resolved-within-sla-in-analytics-helpdesk-performance- 2023-05-26T17:33:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000024-agent-performance-report-in-analytics 2023-06-19T13:05:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000025-group-performance-report-in-analytics 2023-06-19T13:54:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000026-performance-distribution-report-in-analytics 2023-06-16T18:50:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000027-time-sheet-summary-report-in-analytics 2023-05-30T15:59:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000028-top-customer-analysis-report-in-analytics 2024-06-12T17:51:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000029-ticket-lifecycle-report-in-analytics 2024-06-12T16:29:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000031-customer-satisfaction-survey-report-in-analytics 2021-12-14T10:23:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000032-advanced-configurations-with-the-help-widget-api 2024-10-11T13:52:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000033-exporting-your-data-in-analytics 2024-10-22T16:32:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000035-how-to-sign-up-for-a-freshdesk-account 2021-06-22T00:07:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000040-setting-up-the-thank-you-detector 2026-02-24T15:48:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000041-support-metrics-in-freshdesk-analytics 2026-03-02T14:47:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000043-what-has-changed-in-freshdesk-automations 2019-07-29T15:08:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000044-thank-you-detector-powered-by-freddy- 2024-02-15T17:03:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000067-integrate-freshdesk-with-jira-plus 2026-04-01T16:21:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000074-support-multiple-languages-in-your-help-widget 2024-10-08T17:43:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000086-is-it-possible-to-send-a-satisfaction-survey-for-tickets-that-came-through-facebook- 2023-05-26T17:08:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000104-why-am-i-not-able-to-see-apps-in-the-sprout-plan- 2023-04-11T18:36:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000119-localize-your-feedback-forms-with-multilingual-customer-satisfaction-surveys 2021-06-18T01:13:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000121-managing-your-knowledge-base-for-multiple-products 2021-01-18T21:55:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000128-using-functions-in-the-bot-builder 2021-10-27T14:15:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000206-freshworks-privacy-update 2019-09-17T18:07:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000468-configuring-actions-in-the-bot-builder 2021-01-23T02:04:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000469-configuring-multilingual-support-in-freddy-self-service 2021-01-26T18:08:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000585-about-freshdesk-knowledge-base 2025-03-13T17:49:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000586-understanding-article-status 2026-02-26T12:56:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000652-receiving-spam-emails-to-support-domain-freshdesk-com-please-help- 2024-05-30T18:17:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000978-authenticating-users-into-the-help-widget 2025-02-17T13:17:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000991-shopify-embedding-the-knowledge-base-and-a-contact-form 2026-02-11T14:15:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000000995-how-to-find-out-the-raw-data-belonging-to-a-particular-widget- 2024-04-29T17:56:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001002-how-do-i-export-the-report-data-from-analytics- 2024-06-25T18:47:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001003-can-i-schedule-a-report-in-analytics- 2023-04-20T17:21:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001004-will-i-be-able-to-schedule-report-widgets- 2019-10-22T11:23:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001005-can-the-data-in-reports-widgets-be-made-realtime- 2019-10-22T11:24:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001006-can-i-configure-widgets-with-the-time-period-greater-than-the-corresponding-report-time-frame- 2019-10-22T11:24:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001007-can-the-reports-in-analytics-be-shared-with-others-in-the-helpdesk- 2019-10-22T11:25:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001008-how-many-custom-reports-can-i-create-at-the-maximum- 2019-10-22T11:25:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001009-how-many-widgets-can-i-add-to-a-custom-report- 2019-10-22T11:26:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001013-exporting-the-ticket-fields-using-analytics-data-export-via-api-or-email 2025-09-16T13:50:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001019-the-a-z-of-the-bot-builder-in-freddy-self-service 2021-02-04T01:57:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001020-bot-activities 2019-11-25T20:26:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001021-setting-up-your-api-library-in-the-bot-builder 2021-11-17T21:52:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001022-how-to-build-a-simple-bot-flow-with-freddy-self-service 2021-01-23T02:02:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001028-custom-reporting-basics 2025-07-22T17:18:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001030-applying-filters-at-a-widget-level-in-analytics 2024-10-22T16:17:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001039-setting-up-multiple-metrics-inside-a-widget 2021-05-05T12:47:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001045-score-card-widget-in-freshdesk-ios-app 2019-11-15T17:03:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001047-do-we-have-api-and-integration-capabilities-in-the-free-sprout-plan- 2020-06-17T15:36:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001048-managing-appointments-and-service-tasks-with-the-scheduling-dashboard 2025-05-21T14:06:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001053-setting-up-single-sign-on-for-your-wordpress-users 2021-07-13T20:31:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001054-converting-wordpress-comments-to-freshdesk-tickets 2021-07-13T18:59:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001062-conversations-in-the-chatbot-builder 2022-06-10T13:27:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001063-customizing-your-bot-widget 2021-01-23T02:03:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001072-how-can-i-authenticate-wordpress-users-to-login-to-freshdesk- 2021-07-13T20:28:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001073-how-can-i-convert-wordpress-comments-to-freshdesk-tickets- 2021-07-13T20:28:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001088-working-with-article-versioning 2020-03-06T14:07:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001089-automate-parent-child-ticketing-workflows 2024-09-26T16:29:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001090-automate-linked-ticketing-workflows 2021-06-18T01:27:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001100-adding-a-widget-to-another-report 2019-12-15T12:31:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001101-adding-group-by-as-a-filter-in-analytics 2019-12-18T12:53:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001102-applying-report-filters-in-custom-reports 2020-08-25T13:14:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001104-time-tracking-for-service-tasks-via-the-mobile-app 2025-05-21T14:07:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001105-time-tracking-for-tickets-via-the-mobile-app 2023-04-27T17:34:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001107-applying-a-different-date-range-dimension-for-a-metric 2019-12-18T12:49:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001108-analytics-features-for-each-plan 2026-03-17T18:15:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001112-customer-signatures-in-freshdesk 2025-05-21T14:04:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001121-configuring-conditional-flows-in-the-chatbot-builder 2022-05-31T13:11:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001124-deploying-your-freddy-self-service-bot-on-the-freshchat-widget 2022-06-06T17:13:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001125-setting-up-parameters-for-contextual-support 2021-01-26T16:31:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001131-what-is-the-basic-freshdesk-freshcaller-integration- 2020-01-17T13:47:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001132-what-is-the-advanced-freshdesk-freshcaller-integration 2020-03-09T23:03:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001136-creating-new-tickets-and-accessing-the-ticket-list-from-mobile-app 2024-05-31T15:44:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001137-searching-across-your-freshdesk-account-common-actions 2020-01-21T16:48:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001138-replying-to-and-modifying-properties-of-tickets 2020-01-21T17:00:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001155-how-to-stop-tickets-from-being-redirected-to-ticket-list-view-every-time-a-ticket-is-closed- 2020-01-22T13:21:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001158-can-the-dashboard-in-freshdesk-be-customized- 2020-01-22T15:26:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001161-how-to-use-the-approval-workflow-to-collaborate-with-your-team 2020-10-15T16:10:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001162-customizing-roles-of-agents-using-the-knowledge-base 2021-06-18T03:15:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001163-understanding-the-flow-of-article-status-during-an-approval-process 2020-02-13T13:23:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001421-is-there-an-option-to-undo-a-sent-reply- 2023-02-15T18:02:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001422-creating-a-knowledge-base-article-with-freshdesk 2020-02-25T19:05:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001423-managing-your-knowledge-base-with-freshdesk 2020-02-25T19:08:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001424-setting-up-a-multilingual-knowledge-base-with-freshdesk 2020-02-25T19:35:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001634-setting-sla-targets-for-every-response 2021-06-18T01:56:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001653-basics-of-the-assist-bot 2024-02-15T01:51:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001655-how-to-build-an-agent-assist-bot- 2025-08-06T14:04:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001658-single-sign-on-in-freshdesk 2023-07-03T16:14:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001659-configuring-actions-in-the-assist-bot-flows 2020-05-03T19:51:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001660-setting-up-your-api-library-in-the-assist-bot 2021-11-15T20:45:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001661-multilingual-bot-flows-in-the-assist-bot 2021-06-18T02:56:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001666-i-belong-to-estate-plan-but-why-am-i-not-able-to-create-a-custom-report- 2020-03-06T13:25:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001671-why-am-i-not-able-to-save-the-filters-that-i-apply-to-curated-reports- 2020-04-10T13:03:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001673-how-do-i-clone-a-curated-report- 2020-03-09T13:12:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001674-what-is-the-difference-between-curated-and-custom-reports- 2023-05-19T17:46:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001675-how-to-view-and-edit-mode-in-analytics- 2023-06-06T12:44:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001677--conversations-in-the-assist-bot-flow 2021-06-18T02:56:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001680-custom-params-for-freddy-assist 2020-05-04T18:54:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001681-setting-up-quick-actions-in-your-assist-bot 2021-06-18T03:03:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001682-setting-up-quick-actions-in-a-bot-conversation 2021-01-23T02:05:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001683-assign-a-conversation-to-a-freshchat-agent-from-chatbot 2022-06-06T17:13:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001684-how-to-deploy-your-bots-on-facebook-messenger 2021-04-29T14:35:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001687-simplifying-collaboration-using-the-latest-slack-app 2023-06-15T15:39:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001689-rules-that-run-on-service-task-creation 2025-05-21T14:12:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001690-rules-that-run-when-service-tasks-are-updated 2025-05-21T14:07:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001691-i-do-not-see-the-field-service-management-option-in-the-admin-tab-why- 2020-07-22T11:26:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001692-how-much-do-field-technician-licenses-cost- 2021-06-26T03:30:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001693-can-i-use-freshdesk-without-field-service-management-or-field-technician-licenses- 2020-03-11T18:56:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001694-what-is-the-difference-between-a-field-technician-license-and-a-helpdesk-agent-license- 2020-07-22T11:30:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001695-how-different-is-login-for-a-field-service-agent- 2020-03-11T19:04:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001696-can-an-existing-agent-be-converted-into-a-field-technician- 2020-03-11T19:05:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001697-what-roles-and-scope-can-be-assigned-to-a-field-service-agent- 2020-03-11T19:06:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001698-can-normal-agents-be-added-to-service-groups- 2020-03-11T19:27:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001699-configure-assignment-preferences 2025-12-18T13:12:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001700-how-do-i-enable-the-scheduling-dashboard-feature-in-freshdesk- 2021-06-26T03:35:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001709-analytics-features-across-various-plans 2020-03-16T18:16:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001710-i-need-to-schedule-data-exports 2020-03-16T18:19:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001713-collaborating-on-knowledge-base-content-using-freshconnect 2020-12-18T13:37:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001714-build-your-own-chart-widgets-in-analytics 2020-03-25T12:45:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001715-text-widgets-and-widget-styling-in-custom-reports 2020-03-25T12:47:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001722-freshworks-terms-of-service-tos-update-april-2020 2020-03-27T16:44:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001729-tls-v1-1-support-deprecation 2020-03-30T14:38:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001736-how-to-apply-three-level-drill-down-on-widget-data 2024-05-13T16:37:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001751-attachment-security 2024-10-16T18:15:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000001888-approval-workflow-in-the-freshdesk-knowledge-base 2020-04-13T17:17:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002005-enabling-multiselect-in-your-freddy-self-service-bot-conversation 2021-01-23T02:04:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002019-offline-availability-for-field-service-management 2025-05-21T14:05:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002034-centralized-omnichannel-agent-management-classic-omnichannel- 2025-12-01T17:29:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002049-configuring-freddy-answers-in-freddy-self-service 2021-02-16T17:43:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002055-work-faster-with-focus-mode-in-freshdesk 2024-09-18T15:03:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002064-enabling-multiselect-in-an-assist-bot-conversation 2021-06-18T03:03:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002065-using-auto-triage-suggestions 2025-10-09T15:47:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002088-configuring-custom-sso-policies-under-org 2025-09-23T12:09:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002092-freshdesk-cookie-policy 2024-05-28T01:23:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002099-automations-for-freshdesk-field-service-management-a-guide 2025-05-21T14:07:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002102-automatically-create-new-service-tasks-for-specific-tickets 2025-05-21T14:08:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002117-setting-up-auto-triage 2025-10-09T15:40:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002120-freshworks-terms-of-service-tos-update-may-2020 2020-06-18T13:46:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002191-is-it-possible-to-send-csat-survey-in-different-languages-for-different-customers- 2020-05-26T18:48:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002192-the-csat-survey-emails-are-not-being-translated-what-am-i-missing- 2020-05-26T19:12:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002193-my-customer-is-not-receiving-the-survey-email-in-the-correct-language-how-to-fix-this- 2020-05-26T19:27:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002299-how-to-integrate-freshsuccess-with-freshdesk- 2021-06-18T03:58:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002307-configuring-custom-properties-and-fields-for-service-tasks 2025-05-21T14:05:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002311-create-a-new-child-ticket-automatically-using-a-webhook 2024-07-04T18:14:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002318-understanding-the-knowledge-base-dashboard 2022-10-03T19:09:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002322-freshworks-privacy-policy-update-june-2020 2020-06-05T22:51:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002337-why-am-i-not-able-to-send-replies-to-facebook-dms-from-freshdesk- 2020-06-09T18:42:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002338-auto-resolve-customer-tickets-using-the-email-ai-agent 2025-07-02T20:08:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002340-about-solution-article-suggester 2025-03-13T17:12:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002341-configure-and-use-freddy-ai-canned-response-suggestions 2026-03-27T14:21:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002360-third-party-data-sharing-in-freshdesk 2020-06-15T18:52:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002361-signing-dpa-nda-and-data-compliance-with-freshdesk- 2023-09-08T12:09:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002362-working-with-article-templates- 2024-03-27T17:09:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002513-map-view-for-service-tasks 2025-05-21T14:06:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002700-geotagging-service-locations 2025-05-21T14:06:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002733-setting-up-automatic-appointment-reminders 2025-05-21T14:08:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002804-advanced-ticket-scope 2024-05-15T02:46:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002822-what-should-i-do-if-i-get-an-error-message-in-freshdesk- 2020-07-31T13:31:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002823-my-freshdesk-page-is-loading-very-slowly-what-should-i-do- 2023-11-13T16:22:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002833-overview-of-omnichannel-availability-dashboard-classic-freshdesk-omnichannel- 2025-12-01T17:52:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002834-how-to-use-the-omnichannel-dashboard-classic-freshdesk-omnichannel- 2025-12-01T17:53:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002836-i-am-facing-a-latency-issue-with-freshdesk-and-it-is-not-loading 2020-08-06T19:37:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002837-creating-a-custom-report-for-your-knowledge-base 2021-01-07T16:13:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002843-what-are-the-differences-between-using-the-freddy-self-service-widget-and-the-conversations-widget- 2022-06-06T17:13:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002846-understanding-the-curated-knowledge-base-reports 2022-10-03T19:13:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002847-freddy-self-service-billing-faqs 2020-09-01T14:27:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002848-common-troubleshooting-tips-while-integrating-freshchat-with-freddy-self-service 2021-03-17T15:23:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002849-how-to-set-up-custom-properties-attributes-in-freddy-self-service- 2021-01-26T17:48:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002851-freddy-self-service-for-mobile-apps 2021-03-05T00:59:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002852-using-custom-javascript-functions-in-freddy-self-service-bots 2021-01-26T18:13:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002853-deploying-freddy-self-service-bots-on-whatsapp 2021-02-04T01:56:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002855-versioning-in-freddy-self-service-bots 2021-01-23T02:03:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002857-deploying-multilingual-bots-with-freddy-self-service 2021-01-26T18:07:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002859-what-is-pci-compliance- 2020-09-03T12:32:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002860-why-is-pci-compliance-important- 2020-09-03T18:40:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002861-what-is-cardholder-data-chd- 2020-09-03T18:37:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002862-are-freshdesk-standalone-version-and-freshdesk-omnichannel-pci-compliant- 2023-09-07T20:02:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002863-who-provided-the-pci-dss-certification-for-freshdesk- 2020-09-03T12:36:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002864-how-does-the-pci-dss-encryption-work-in-freshdesk- 2020-09-03T18:41:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002865-how-to-enable-the-pci-field- 2021-06-26T03:46:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002866-is-the-pci-field-a-default-field-or-custom-field- 2021-06-26T03:47:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002867-who-enters-the-data-in-the-pci-field- 2025-12-19T11:55:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002868-how-can-admins-restrict-or-provide-access-to-agents-for-pci-dss- 2024-07-12T15:48:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002869-who-can-view-the-contents-of-the-pci-field- 2020-09-03T18:04:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002870-which-product-lines-in-the-support-bu-are-pci-compliant- 2023-09-07T20:04:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002871-are-standalone-freshchat-and-standalone-freshcaller-pci-compliant- 2023-09-08T11:42:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002872-can-you-export-all-sensitive-data-from-freshdesk-vault- 2020-09-03T18:06:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002873-how-is-hipaa-compliant-encrypted-field-different-from-pci-field- 2020-09-03T18:07:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002874-does-the-pci-field-follow-the-primary-account-number-pan-format- 2020-09-03T18:08:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002875-can-we-store-social-security-number-ssn-in-the-pci-field- 2020-09-03T18:09:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002893-configuring-dialogs-in-freddy-self-service 2021-01-23T02:02:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002894-what-are-the-differences-between-the-input-options-in-the-bot-builder- 2021-01-23T02:02:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002896-languages-supported-in-freddy-self-service 2020-08-27T18:13:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002898-deploying-the-bots-on-your-website 2021-02-04T01:51:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002904-what-are-the-input-options-supported-by-the-freddy-self-service-bot- 2021-02-04T01:59:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002905-integrating-freshdesk-with-freddy-self-service 2021-02-04T01:53:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002906-using-different-bot-flows-for-multiple-freshchat-channels-topics 2022-06-06T17:13:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002914-will-the-last-4-digits-of-the-pci-field-be-visible-for-all-agents- 2020-09-03T18:45:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002915-what-is-the-validity-of-our-freshdesk-s-pci-compliance-certification- 2020-09-03T18:34:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002916-will-pci-compliance-certification-mean-that-there-will-be-no-breaches-of-data-or-cardholder-informati 2020-09-03T18:34:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002917-is-freshdesk-level-1-pci-compliant-what-do-these-levels-mean- 2020-09-03T18:47:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002918-is-our-pci-compliance-better-than-zendesk- 2020-09-03T18:50:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002919-what-is-inadvertent-exposure- 2020-09-03T18:10:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002937-integrating-your-freshdesk-account-with-pagerduty 2021-06-18T03:56:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002942-an-overview-of-omnichannel-analytics 2024-10-16T18:15:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002943-an-overview-of-omnichannel-curated-reports 2020-09-21T15:46:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002946-omnichannel-holidays-classic-freshdesk-omnichannel- 2025-12-05T19:10:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002951-omnichannel-knowledge-base-classic-freshdesk-omnichannel- 2025-12-01T17:54:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002955-notification-schedule-for-ios-android 2020-10-01T13:41:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000002985-reauthorization-of-custom-mailbox 2025-01-15T17:09:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003011-what-are-the-languages-supported-by-the-freshdesk-mobile-app- 2020-10-09T18:22:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003048-integrate-freshsales-suite-with-freshdesk 2025-06-06T11:53:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003091-omnichannel-team-dashboards-classic-freshdesk-omnichannel- 2025-12-01T17:56:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003133-what-is-freshworks-neo-admin-center- 2020-11-25T20:26:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003134-organization-admins-in-neo-admin-center 2026-01-14T13:30:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003135-how-to-access-freshdesk-with-freshworks-neo-admin-center 2026-01-14T13:34:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003153-how-facebook-messenger-api-update-for-europe-will-impact-freshdesk-users 2021-06-18T04:11:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003157-setting-up-agent-shifts-in-freshdesk 2025-12-01T18:08:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003158-schedule-out-of-office 2024-09-26T12:37:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003207-can-i-create-a-service-task-without-having-to-create-a-support-ticket-first- 2021-01-21T19:11:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003208-i-have-created-a-service-task-directly-without-any-ticket-can-i-assign-this-service-task-to-a-field- 2021-01-21T19:13:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003209-can-a-service-task-have-child-service-tasks- 2021-01-21T19:13:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003210-can-i-convert-a-support-ticket-to-a-service-task- 2021-01-21T19:14:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003211-is-it-possible-to-link-service-tasks-in-freshdesk- 2021-01-21T19:14:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003212-can-a-service-task-be-linked-to-a-ticket- 2021-01-21T19:15:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003213-can-a-child-service-task-be-linked-to-another-child-service-task 2021-01-21T19:15:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003214-what-is-the-difference-between-field-technician-and-customer-service-technician-roles-in-freshdesk- 2021-03-30T13:40:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003215-what-are-the-default-field-service-roles-available-in-freshdesk- 2021-03-30T13:40:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003238-use-freddy-self-service-widget-and-assign-to-freshchat-agent 2022-06-06T17:13:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003304-what-are-omnichannel-groups-classic-freshdesk-omnichannel- 2025-12-01T17:57:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003306-omnichannel-business-hours-classic-freshdesk-omnichannel- 2025-12-08T11:26:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003557-appointment-reminder-app-for-field-service-management 2025-05-21T15:11:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003573-add-and-use-collaborators-to-assist-in-ticketing 2026-01-16T11:58:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003645-cookies-and-browser-settings-for-analytics 2021-07-08T14:18:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003652-making-use-of-named-entity-recognition-ner-in-the-bot-builder 2021-07-12T15:15:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003749-introduction-to-freshdesk-freshservice-freshservice-for-business-teams-integration 2025-11-15T01:05:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003750-setting-up-the-freshdesk-freshservice-fsbt-integration-admins- 2025-11-15T01:31:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003751-syncing-ticket-field-and-properties-between-freshdesk-and-freshservice 2025-11-15T01:01:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003752-overview-of-freshdesk-portal 2026-03-16T16:14:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003753-customize-portal-appearance-themes- 2026-03-16T16:16:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003754-import-themes 2024-10-08T00:07:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003755-configure-portal-settings 2026-03-16T16:15:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003807-what-is-omnichannel-custom-agent-status-classic-omnichannel- 2025-12-01T17:33:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003809-understanding-agent-availability-with-agent-activity-reports 2024-06-03T13:41:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003828-sharing-freshcaller-account-between-omnichannel-and-freshworks-crm 2024-10-16T18:15:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003833-configuring-multipart-form-api-in-bot-builder 2022-06-06T17:14:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003847-which-teams-need-to-be-on-freshdesk-and-freshservice- 2021-11-19T17:50:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003850-can-multiple-freshdesk-instances-be-connected-to-one-freshservice-instance-or-vice-versa- 2021-11-19T17:52:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003851-will-the-freshdesk-freshservice-integration-use-any-account-api-limits- 2021-11-19T17:52:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003852-can-a-freshdesk-ticket-be-linked-to-multiple-freshservice-tickets- 2021-11-19T18:29:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003853-can-multiple-freshdesk-tickets-be-linked-to-a-freshservice-ticket- 2021-11-19T17:53:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003854-will-this-integration-work-if-the-freshdesk-freshservice-accounts-are-located-in-different-data-cen 2021-11-19T17:53:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003855-is-this-integration-available-on-the-freshdesk-and-freshservice-mobile-apps- 2021-11-19T17:54:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003856-will-any-internal-team-on-freshservice-be-able-to-contact-or-respond-to-the-customer- 2021-11-19T17:55:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003857-do-freshdesk-or-freshservice-teams-need-an-additional-license-to-access-this-integration- 2021-11-19T17:55:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003858-will-freshservice-agents-be-able-to-change-the-status-of-the-freshdesk-ticket- 2021-11-19T17:55:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003859-will-the-freshservice-agent-be-able-to-raise-a-freshdesk-ticket- 2021-11-19T17:56:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003860-can-a-ticket-be-raised-from-freshservice-to-freshdesk- 2021-11-19T17:56:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003861-will-attachments-be-available-on-freshdesk-tickets-freshservice-incidents-and-service-requests- 2021-11-19T17:57:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003862-are-error-logs-available-for-freshdesk-freshservice-integration- 2021-11-19T17:58:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003863-will-freshdesk-admins-be-able-to-draw-analytics-for-tickets-raised-on-freshservice- 2021-11-19T18:30:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003864-will-agents-be-notified-via-email-for-any-ticket-updates-or-responses-on-freshdesk-or-freshservice- 2021-11-19T18:31:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003865-will-agents-on-freshdesk-be-notified-in-product-when-an-internal-team-updates-their-status- 2021-11-19T17:59:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003907-interactive-filters-as-widgets 2021-12-15T20:53:07+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003921-how-to-use-freshdesk-analytics-in-the-mobile-app 2021-12-23T17:16:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003931-gooddata-and-freshdesk-integration 2022-01-06T13:52:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003972-understanding-shared-agent-roles-and-privileges 2023-04-20T19:02:29+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000003997-understanding-average-handling-time 2022-03-11T16:51:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004001-configuring-average-handling-time 2022-07-12T17:37:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004010-average-handling-time-report 2022-03-11T15:53:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004077-securing-your-freshdesk-ios-app-using-passcode-faceid-or-touchid 2023-08-02T21:20:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004091-securing-your-freshdesk-android-app-with-fingerprint-and-face-recognition 2023-08-02T21:20:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004189-understanding-email-notifications 2022-05-05T13:27:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004193-what-to-do-if-none-of-your-emails-are-getting-converted-into-tickets 2022-05-05T13:28:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004194-what-to-do-if-specific-emails-are-not-getting-converted-into-tickets 2023-08-02T21:20:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004195-how-to-send-an-email-notification-to-an-agent-when-a-ticket-is-created 2022-05-05T13:34:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004196-how-to-skip-new-ticket-notifications-for-specific-scenarios 2022-05-05T12:49:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004197-how-to-set-up-a-custom-mailbox 2022-05-05T12:44:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004198-how-to-automatically-send-emails-to-requesters-from-a-specific-company 2022-05-05T13:40:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004199-how-to-automatically-inform-customers-to-email-a-different-support-address 2022-05-05T21:11:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004200-how-to-automatically-convey-sla-expectations-to-high-priority-customers 2022-05-05T21:12:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004201-how-to-automate-emails-to-requesters-for-negative-csat-surveys 2022-05-05T21:15:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004202-how-to-update-an-agent-s-profile-in-freshdesk 2022-05-05T21:23:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004203-how-to-delete-agents-in-freshdesk 2022-05-05T21:42:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004204-how-to-assign-tickets-based-on-keywords-type-and-requester 2022-05-09T13:33:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004205-how-to-automate-rules-for-merged-tickets 2022-05-05T12:52:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004206-how-to-automatically-close-tickets-after-x-number-of-days 2022-05-05T21:28:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004207-how-to-route-tickets-to-a-group-based-on-the-support-email-address 2022-05-05T22:22:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004208-how-to-export-reports-and-widgets-in-freshdesk-analytics 2022-05-05T12:51:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004209-how-to-group-tickets-in-reports-based-on-a-category 2022-05-05T13:19:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004210-how-to-view-filter-and-export-underlying-data-for-widgets-in-freshdesk-analytics 2022-05-05T13:02:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004211-how-to-calculate-percentages-for-metrics-in-freshdesk-analytics 2022-05-05T13:22:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004212-how-to-compare-metrics-in-freshdesk-analytics 2022-05-05T21:39:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004213-how-to-export-reports 2022-05-05T22:11:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004214-how-to-set-up-a-custom-report 2022-05-05T22:13:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004216-how-to-add-widgets-and-metrics-to-a-custom-report 2022-05-05T22:17:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004217-how-to-add-filters-to-a-report 2022-05-05T22:18:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004218-how-to-make-changes-to-curated-reports 2022-05-05T22:21:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004224-overview-of-custom-objects-in-freshdesk 2024-03-18T13:55:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004225-adding-custom-object-records-in-freshdesk 2024-03-11T17:00:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004226-understanding-associations-in-custom-objects 2024-03-11T16:58:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004227-managing-custom-object-records 2024-03-11T16:24:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004228-custom-objects-reporting-and-analytics-in-freshdesk 2023-01-04T15:57:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004238-gmail-basic-auth-deprecation-and-migration-to-oauth 2024-09-27T19:15:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004244-how-do-i-find-out-how-much-time-a-ticket-spent-on-each-status- 2022-05-17T02:15:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004245-how-can-i-measure-resolution-time-for-a-ticket-excluding-the-time-spent-on-waiting-for-the-customer- 2022-05-17T02:18:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004257-freshdesk-telephony-partner-extension-with-five9 2023-08-02T21:20:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004270-exporting-data-about-your-bot-behavior 2022-06-10T13:22:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004281-freshdesk-telephony-partner-extension-with-genesys 2023-08-02T21:20:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004704-customize-primary-freshdesk-portal-url 2024-11-26T11:42:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004707-report-sharing-in-freshdesk-analytics 2024-06-07T13:32:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004753-freshdesk-telephony-partner-extension-with-aircall 2023-08-02T21:20:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004852-what-s-changed-with-the-all-new-report-builder- 2022-09-22T15:56:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004886-freshdesk-telephony-partner-extension-with-amazon-connect 2025-08-20T12:50:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004892-exporting-importing-canned-responses 2026-01-21T18:46:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004905-manage-portal-sections 2026-03-16T15:42:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004914-track-whatsapp-usage-metrics-from-freshdesk 2025-12-01T11:43:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004924-custom-objects-ticket-creation-automation 2022-12-26T13:36:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004925-custom-objects-hourly-triggers-automation 2024-09-18T17:52:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004926-custom-objects-ticket-updates-automation 2022-12-26T13:54:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000004941-custom-objects-portals 2023-03-30T16:18:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005477-freshdesk-telephony-partner-extension-with-ringcentral 2023-08-02T21:21:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005481-organize-internal-conversations-with-threads 2024-04-30T20:02:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005495-why-are-my-automations-not-working- 2025-05-06T16:47:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005530-creating-custom-metrics-in-analytics 2024-10-22T16:36:48+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005543-creating-custom-attributes-in-analytics 2024-04-29T17:29:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005573-restrict-file-extensions 2025-09-02T12:22:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005619-allowlist-nat-ips 2026-03-13T13:45:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005621-enabling-tls-1-2-strong-cipher-suites 2023-06-23T17:53:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005660-configuring-csp-for-freshdesk-portal 2025-09-25T16:21:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005674-steps-to-clear-local-and-browser-dns-cache 2023-01-29T16:23:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005675-collaborate-using-forward-threads 2024-05-31T15:37:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005676-collaborate-within-the-ticket-using-discussion-threads- 2023-03-03T16:39:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005678-collaborate-on-notes-agent-or-customer-replies-using-private-threads 2024-05-20T16:59:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005679-using-threads-on-the-freshdesk-ios-android-mobile-app 2024-05-22T17:35:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005687-frequently-asked-questions-faqs-on-marketplace-apps- 2024-03-18T18:10:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005701-connect-your-chat-and-crm-accounts-with-freshdesk-with-just-a-click 2025-12-01T17:12:06+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005710-deeper-insights-into-canned-responses-usage 2023-03-09T12:23:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005971-configuring-automations-on-thread-updates-on-a-ticket 2024-05-28T13:50:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000005983-overview-of-curated-reports 2024-09-09T17:18:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006006-how-to-update-and-delete-tickets-using-the-bulk-ticket-manager-light-app- 2023-03-08T18:33:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006007-how-to-hide-ticket-fields-using-the-hide-disable-ticket-fields-app- 2023-03-20T22:40:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006008-how-to-set-up-the-reply-from-email-using-email-configuration-app- 2023-03-08T18:39:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006009-how-to-merge-tickets-using-the-auto-ticket-merger-app- 2023-05-26T17:33:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006010-how-to-add-signatures-based-on-groups-in-freshdesk-using-the-signature-management-plus-app- 2025-02-19T16:20:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006011-what-is-the-difference-between-agents-and-collaborators- 2023-03-08T18:59:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006012-how-to-restrict-ticket-access-to-agents- 2023-03-08T19:06:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006076-configure-custom-agent-status 2025-12-18T13:16:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006092-scheduled-exports-of-events-aht 2023-08-02T13:16:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006104-manage-freshchat-tasks-in-freshdesk 2024-07-11T22:24:23+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006223-what-is-the-difference-between-freshworks-url-and-freshdesk-url- 2023-05-19T12:10:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006249-troubleshooting-email-errors 2025-12-02T00:50:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006253-how-do-i-delete-user-data- 2023-06-06T13:14:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006254-how-do-i-export-user-data- 2023-06-06T13:01:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006255-how-do-i-consent-for-data-share-and-privacy-policy- 2023-05-22T12:59:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006256-how-to-delete-old-tickets-in-a-given-period-of-time- 2023-05-22T13:01:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006257-freddy-ai-s-summarize-ticket-content-assist-for-quick-overviews 2025-02-20T12:05:54+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006259-about-solution-article-generator 2025-12-05T19:12:42+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006589-overview-of-collaboration 2023-07-11T14:58:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000006656-update-on-ip-allowlisting-for-freshdesk-application-load-balancer 2024-06-07T17:06:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000007448-setting-up-customer-satisfaction-surveys-legacy-csat- 2026-03-09T19:27:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000008338-deactivate-or-delete-support-agents 2024-07-11T13:58:57+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000008387-hiding-agent-based-analytics-only-for-german-customers- 2023-07-31T15:58:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009007-mercadolibre-integration-for-freshdesk 2023-09-07T19:19:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009066-freshdesk-zuper-integration 2024-01-03T23:08:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009227-the-all-new-analytics-home-page-in-freshdesk 2024-05-02T15:51:33+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009266-troubleshooting-email-attachment-issues 2024-02-22T16:18:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009268-overview-of-email-channel 2026-01-21T18:39:22+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009270-configuring-advanced-email-settings 2025-03-19T14:15:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009474-automation-rules-examples-hourly-triggers 2024-09-19T12:48:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009489-introduction-to-sentiment-analysis-prioritize-tickets-based-on-customer-sentiments 2025-09-17T22:07:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009491-automation-rules-examples-ticket-creation 2026-04-10T17:19:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009511-automation-examples-using-webhooks 2024-10-16T18:16:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009747-the-salesforce-connector-app 2024-11-29T11:43:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009790-the-new-csat-module-how-to-set-up-send-out-and-collect-responses 2026-04-23T00:46:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009869-creating-a-report-based-on-tags 2024-04-08T19:15:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009910-the-pipedrive-crm-connector-app 2024-07-24T14:55:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009911-the-azure-active-directory-connector-app 2024-11-21T12:10:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009952-dynamics-365-connector-app-for-freshdesk 2025-12-08T17:17:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009955-snowflake-connector-app-for-freshdesk 2024-06-05T17:14:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009978-freshdesk-for-salesforce 2026-03-13T10:46:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009989-the-hubspot-crm-connector-app 2024-07-03T13:16:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009990-the-zoho-crm-connector-app 2024-10-14T21:39:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009997-the-insightly-crm-app 2024-07-02T19:17:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000009999-the-copper-crm-connector-app 2024-07-02T20:46:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010001-the-fullcontact-app 2024-07-03T13:03:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010004-freddy-copilot-usage-report 2025-05-09T11:43:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010005-the-amazon-redshift-app 2024-07-04T14:09:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010007-the-google-bigquery-app 2024-07-04T16:23:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010018-playvox-and-freshdesk-integration 2024-12-06T08:26:32+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010043-troubleshoot-ssl-renewal-errors 2024-11-20T14:22:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010083-powerbi-connector-app 2025-05-22T13:36:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010094-understand-and-customize-ticket-fields 2024-12-10T12:02:45+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010095-understand-and-use-ticket-forms 2026-04-22T13:48:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only- 2025-12-18T15:56:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010109-custom-domain-failure-due-to-geoblocking 2024-08-02T20:34:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010165-create-and-manage-contacts-and-companies 2025-12-17T13:49:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010204-integrate-zoom-phone-with-freshdesk 2025-05-14T12:31:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010256-customize-portal-layout-and-pages-advanced-portal-customization- 2026-03-16T16:16:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010268-integrate-freshdesk-with-bigcommerce 2024-10-28T18:30:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010271-integrate-dynamic-signature-with-freshdesk 2024-10-11T12:33:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010272-integrating-email-template-app-with-freshdesk 2025-02-11T11:59:55+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010296-integrate-external-link-with-freshdesk 2025-01-06T13:04:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010308-introducing-new-curated-reports-for-better-insights 2025-12-01T13:08:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010359-overview-of-freddy-ai-for-ticketing 2025-12-18T14:54:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010370-improve-response-quality-with-freddy-ai-s-writing-assistant 2025-05-15T16:41:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010453-necessary-configuration-changes-to-ensure-uninterrupted-portal-access- 2025-01-27T10:29:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010456-list-of-features-in-freshdesk-from-2021 2024-12-17T20:20:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010538-create-custom-sso-policies-for-portals 2025-01-28T13:46:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010572-contact-freshdesk-support-via-chat 2026-01-22T12:37:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010614-configure-freshworks-access 2025-10-06T16:49:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010667-troubleshooting-issues-with-email-ai-agent 2025-12-17T16:57:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000010698-freddy-ai-s-reply-suggester-boost-agent-efficiency 2025-12-05T19:09:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011077-freshdesk-upcoming-enhancement-2025 2026-05-02T16:49:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011124-integrate-freshdesk-with-ecoreturns 2025-05-04T18:25:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011216-email-ai-agent-configuration-guide 2025-06-24T13:55:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011217-email-ai-agent-testing-and-analytics 2025-10-16T13:25:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011280-connect-your-instagram-business-account-with-freshdesk-omni 2025-12-08T12:41:17+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011367-reinstall-the-freshdesk-for-salesforce-app 2025-08-13T16:17:08+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011515-manage-freddy-ai-add-ons 2026-02-10T16:49:36+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011516-agent-experience-on-instagram 2025-12-12T11:26:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011519-create-an-ai-agent 2026-04-06T12:57:02+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011521-agent-experience-on-facebook 2026-01-22T14:27:41+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011541-transferring-ownership-of-your-whatsapp-business-account 2025-08-29T17:16:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011578-create-widgets 2026-03-04T10:50:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011579-create-web-chat-topics-live-chat- 2026-04-15T23:37:35+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011580-enable-jwt-authentication 2026-03-06T19:36:38+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011583-configure-prechat-forms 2026-02-11T16:26:09+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011584-configure-away-experience 2025-12-05T20:31:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011589-manage-your-whatsapp-business-account-waba- 2025-12-01T11:43:12+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011590-whatsapp-pricing-model 2026-03-09T12:33:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011591-manage-whatsapp-message-templates 2025-12-01T19:41:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011592-manage-webhooks-for-whatsapp 2025-12-01T11:43:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011658-live-translate-in-freshdesk 2026-01-13T12:04:40+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011659-similar-tickets-in-freshdesk 2025-11-19T17:08:37+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011660-proactive-insights-in-freshdesk 2025-12-01T13:22:50+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011661-api-actions-library-in-freshdesk 2026-04-06T12:58:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011662-ai-agents-library-in-freshdesk 2026-04-06T12:57:52+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011663-quick-automations-for-real-time-channels-in-freshdesk-omni 2026-03-27T14:34:53+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011664-upcoming-changes-to-day-based-slas-in-business-hours 2026-03-27T13:21:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011673-mobile-sdk-ios-setup-guide 2025-12-01T21:09:49+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011674-mobile-sdk-android-setup-guide 2025-12-01T20:49:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011677-analytics-usage-limits-in-freshdesk 2026-02-24T17:03:56+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011678-overview-of-mobile-sdk 2025-12-01T12:59:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011682-freshdesk-upcoming-changes-december-2025-june-2026- 2026-03-10T16:20:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011687-understand-threading-logic 2025-12-01T11:42:30+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011693-assigning-freddy-ai-copilot-licenses-in-freshdesk 2025-10-27T23:07:16+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011711-ai-agent-studio-configure-automate-and-scale-with-ai 2026-04-06T12:56:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011712-build-and-curate-knowledge-for-ai-agents 2026-04-06T12:59:04+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011713-configure-conversation-behaviour-for-ai-agent 2026-04-15T16:15:58+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011714-provide-instructions-for-ai-agents 2026-04-06T13:00:01+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011715-test-and-optimize-ai-agent 2026-04-06T13:03:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011716-monitor-ai-agent-performance 2026-04-06T13:04:27+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011718-analyze-ticket-logs 2026-04-06T12:56:05+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011719-configurations-in-ai-agent 2026-04-06T13:01:11+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011720-view-ai-agent-session-consumption 2026-04-27T18:18:14+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011732-workflow-library-in-freshdesk 2026-04-06T12:58:15+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011733-workflows-for-ai-agents-in-freshdesk 2026-04-06T12:57:26+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011740-get-started-with-the-new-freshdesk-interface 2026-05-02T17:04:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011754-enable-real-time-ticket-updates-for-mobile 2025-12-15T16:14:51+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011756-how-the-new-csat-improves-your-feedback-process 2025-12-12T11:47:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011769-overview-of-web-chat-channel 2026-04-15T23:36:28+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011770-check-your-freshdesk-signup-date-and-omni-version 2025-12-01T13:02:25+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011772-root-cause-analysis-in-freshdesk 2025-12-01T13:23:21+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011773-conversational-insights 2026-04-15T18:09:47+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011774-customized-insights-in-freshdesk 2025-12-01T13:24:20+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011775-faqs-on-freddy-ai-insights-for-freshdesk 2025-12-01T13:25:10+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011776-distribute-tickets-with-channel-specific-queues 2025-12-01T11:42:31+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans 2026-01-28T16:33:59+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011779-dashboards-in-freshdesk 2025-12-01T13:06:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011780-ai-and-human-agent-impact-analysis 2025-12-01T13:09:24+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011781-migrate-your-existing-whatsapp-number-to-freshworks 2025-12-01T11:43:13+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011782-build-workflows-no-code-agentic-workflows 2026-04-06T12:59:18+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011784-sending-automatic-replies-across-channels 2025-12-01T13:02:34+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011785-getting-started-with-freshdesk-omni 2026-02-25T23:09:03+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011786-csat-agent-experience 2025-12-11T23:23:46+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011796-data-processing-for-similar-tickets-and-canned-responses 2025-12-11T12:55:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011804-automations-and-ai-agent-behavior-in-freshdesk-omni 2026-03-19T12:36:00+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011818-how-to-upgrade-to-the-new-freshdesk-or-freshdesk-omni 2026-02-03T16:25:43+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000011859-write-freddy-ai-optimised-knowledge-content 2026-02-06T13:07:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000012004-overview-of-freshdesk-omni-2025-upgrade 2026-05-09T02:16:19+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000012022-mec-to-eun-migration-guide 2026-03-17T11:05:39+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000012026-configure-handover-settings-for-ai-agents 2026-04-06T13:01:44+07:00 always 0.512 https://support.freshdesk.com/support/solutions/articles/50000012642-upcoming-changes-to-whatsapp-identity-model 2026-04-29T15:37:42+07:00 always 0.512