SnapEngage Live Chat app
Modified on: Wed, 27 Feb, 2019 at 2:40 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When integrating SnapEngage to your Freshdesk helpdesk, you can automatically convert completed chat transcripts as tickets. You can also have offline requests be logged as tickets in Freshdesk and you can select which chat transcripts you would like to discard to not be converted as tickets.
Finding your Freshdesk support email:
1. Sign into Freshdesk.
2. Go to Admin > Email
3. Copy your support email.
Setting up SnapEngage to work with Freshdesk:
1. Sign into your SnapEngage configurator. You can sign into the configurator here.
lick on the Integrations
tab in SnapEngage. You can select the email option. Here you can add your support email address that has been configured in Freshdesk. If you click on Advanced you can select which option you would like to use to send your chat transcripts.
3. Click on “Save”.
And you’re all set! Your SnapEngage chat transcripts will now be sent to your Freshdesk account to be created as tickets.
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