In order to get started with phone support, you will first need to purchase a call-in number to offer your customers.


Quick Guide to get your own phone number


  • Login to your Freshdesk account.
  • Click on Admin > Support Channels > Phone. 
  • Click on Buy Number.
  • You can choose to buy a local number in your country and charge customers when they call.  Or you can buy a Toll-free number and bear incoming call charges.
  • Select the Local tab or the Toll-free tab based on your choice.


Local number




  • Local numbers are currently available in 42 countries. Click here to see the complete list.
  • Pick the country and the corresponding state (in the case of US) where you want your local number to be available in. 
  • Note that some countries, like Mexico, have additional requirements and documents that you need to submit before you can purchase a number.
  • You can also use the search box on the left and find out numbers that have specific digits or phrases.
  • Choose the number you want from the list that gets generated below. 
  • Click on the Purchase number button that appears when you hover over the number and complete the purchase.


Toll-free number


  • You can choose to purchase your dial-in toll free numbers from any of these three countries - the US, UK and Canada.
  • Select the country and the extension of the toll-free number you would like.
  • You can also use the search box to find numbers with specific digits or phrases you want.
  • Click on the Purchase number button that appears when you hover over the number and complete the purchase.


Once you purchase your phone number, the following take place:

  • The phone widget appears at the bottom of your helpdesk.
  • The availability toggle appears next to your profile in the top right corner.
  • Your helpdesk dashboard will show a live summary of the number of calls in progress, number of agents online and a Call History button. 


You can purchase multiple numbers from various countries and setup toll-free helplines inside Freshdesk without using any third party services. You will be charged standard rates for incoming, outgoing and forwarded calls from your helpdesk.