We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You can display the translate widget on the customer portal if you have customers who speak different languages. This way, they can see the solution articles and forums in any language they want. 


Installation Procedure:

  • Login to your helpdesk as an administrator.
  • Go to Admin > Portals
  • Click on the Customize Portal button.
  • Under the header section in 'Layout & pages', paste the following code:

 

<div id="google_translate_element"></div>
<script type="text/javascript">
function googleTranslateElementInit() {
	new google.translate.TranslateElement({pageLanguage: 'en', layout: google.translate.TranslateElement.InlineLayout.HORIZONTAL, multilanguagePage: true}, 'google_translate_element');
}

</script>
<script type="text/javascript" src="https://translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>

 

  • Click on the save and publish button to enable the Google Translate integration for customer portal immediately.
  • Your customers will be able to see your customer portal in any language they want, using the widget on the top of the page.



Google Translate for customers is available only in the Estate and Forest plan. But Google Translate for agents will be available to you in all plans. Learn how to enable translation widget for agents.