Network requirements for phone channel
Modified on: Wed, 31 Jan, 2018 at 12:36 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To use the built-in phone channel, here is a basic requirement you will need to get up and running:
Minimum 8kbps per agent per call. The more the better.
- You can benchmark your network connectivity either in pingtest.net or in speedtest.net. Our service provider recommends "A" rating from pingtest for seamless voice data transmission.
For an even better call quality experience, we recommend you to enable DSCP and whitelist the following IP address range for QoS:
Additionally, enabling DSCP by default in compatible browsers (currently Google Chrome) will tag WebRTC media packets, enabling differentiated handling on a LAN, so that real-time media can be prioritized above other network traffic. All of this will ensure a better overall call quality experience.
Next: Firewall and port settings | Browser requirements
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