Handling tweets via the Freshdesk Android app
Modified on: Wed, 5 Dec, 2018 at 5:12 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Download the Android app here
You can respond to tickets coming in from Twitter, with the Freshdesk Android app. If you haven't already connected your company's Twitter account to Freshdesk, you can do so by logging into Freshdesk on the web, and going to the Social tab.
For any Twitter ticket, you can choose to post a response either as a Direct Message (DM) or as a Mention:
You will also be notified of the character limit, in the reply editor, when you are replying to tweets.
Read next: Viewing and Editing Contacts using the Freshdesk Android app
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