Flow of an incoming call in the phone channel
Modified on: Fri, 25 Sep, 2015 at 7:19 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This flowchart helps you understand the settings available in the phone channel (Admin > Phone > Settings) and how it will affect your incoming call. You can learn more about how you can set up these options here.
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