We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
In Freshdesk, you would have the option to create multiple portals, from the Estate Plan onwards. Under Admin > Channels > Portals and Select the Portal of your choice and you would find the option to associate Solution and Forum Categories to specific portals alone, using which you could make the solution articles from that category to be displayed on the corresponding Portal.
Furthermore, the visibility of the articles can be defined on a folder level under the Solutions tab.
