How can I map certain solution articles to a specific product portal?
Modified on: Wed, 19 Jul, 2017 at 11:43 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
In Freshdesk, you would have the option to create multiple portals, from the Estate Plan onwards. Under Admin -->Helpdesk, you would find the option to associate Solution and Forum Categories to specific portals alone, using which you could make the solution articles from that category to be displayed on the corresponding Portal.
Furthermore, the visibility of the articles can be defined on a folder level under the Solutions tab.
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