We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Yes, by default all the four roles in Freshdesk - Account Administrator, Administrator, Supervisor and Agent have the ability to view, edit and create solution articles, by default.
However, if you are on the Estate plan or above, you can create a custom role, under Admin--> Team -> Roles and restrict agents from editing/creating solution articles.
