Do all agents have permissions to add/edit Solution articles?
Modified on: Wed, 19 Jul, 2017 at 11:36 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes, by default all the four roles in Freshdesk - Account Administrator, Administrator, Supervisor and Agent have the ability to view, edit and create solution articles, by default.
However, if you are on the Estate plan or above, you can create a custom role, under Admin-->Roles and restrict agents from editing/creating solution articles.
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