Can you create a ticket using Reply-to address in Freshdesk?
Modified on: Tue, 18 Jul, 2017 at 7:35 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When a ticket is created from a No-Reply email address, you would not be able to continue further correspondence with the requester. To avoid such an instance, you could automatically create the ticket by making the Reply-To email address of this no-reply email address, as the requester of the ticket.
You can create a ticket using the Reply-to address if the option, "Use 'Reply-to' email address to create requester contacts", under Admin --> Email, is turned on. This would get the email address of the user from the 'Reply-to' field and use this as the Requester of the ticket.
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