Can an email address be automatically added in the BCC for replies?
Modified on: Tue, 18 Jul, 2017 at 7:31 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Using Freshdesk, you could send all reply emails to a particular email address. This email address could be configured to be in the BCC of any email sent out of your Freshdesk Account. This could be used for instances where all emails would have to be saved for audit or when the Manager/Lead wants to be in the loop on any conversation.
To automatically add an email address to BCC, navigate to Admin-->Email and choose the option that says "Add BCC". You could add multiple email addresses in BCC, by separating them with a comma(,). For example, you could add them as email@example.com,firstname.lastname@example.org,email@example.com and so on.
Did you find it helpful?
Can you please tell us how we can improve this article?