I am not getting support activation email
Modified on: Thu, 17 Oct, 2019 at 11:28 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Here's what we recommend:
- First, check to see if the verification email is in your Spam folder.
- If you can't find it in your spam folder, then try resending the verification email. Navigate to Admin-->Email and hit the "Send Activation" button.
Sometimes, it is possible that there's a delay in the delivery of verification emails. So, please wait for some time before you try again. If you still haven't received the verification email after following the above steps, get in touch with our support team by sending an email to firstname.lastname@example.org. We're always happy to help.
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