Here's what we recommend:

  • First, check to see if the verification email is in your Spam folder.
  • If you can't find it in your spam folder, then try resending the verification email. Navigate to Admin-->Email and hit the "Send Activation" button.


Sometimes, it is possible that there's a delay in the delivery of verification emails. So, please wait for some time before you try again. If you still haven't received the verification email after following the above steps, get in touch with our support team by sending an email to support@freshdesk.com. We're always happy to help.