How do I ensure that the SLA timer does not run for a particular status?
Modified on: Wed, 12 Jul, 2017 at 4:22 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To turn off the SLA on one particular status, please navigate to Admin -> Ticket Fields -> and click on Status.
On the dialog box that contains the properties, you will find an option to turn ON/OFF the SLA timers for each status. Kindly turn off for the ones you do not want the timer to run.
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