We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
To hide a ticket field from the customer alone, please navigate to Admin -> Workflows -> Ticket Fields -> [Concerned Ticket field].
On the dialogue box that opens and gives you the properties, uncheck the option that says 'Display to Customer.'
