We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
A dependent field is a hierarchical drop-down in a ticket. Dependent fields use a three-level hierarchy: Category → Subcategory → Item and each of these levels are represented by a drop-down box for customers.
Please navigate to Admin > Workflows > Ticket Fields to add this field which is the last option on the "Drag and drop" toolbar.
Here's how it works - when a customer chooses a category at the first level, a new drop-down appears with a corresponding set of subcategories. When they select a subcategory, they are shown a list of items in the third level based on their choice.
