What is a dependent field and how do I use it?
Modified on: Wed, 12 Jul, 2017 at 5:19 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
A dependent field is a hierarchical drop-down in a ticket. Dependent fields use a three-level hierarchy: Category → Subcategory → Item and each of these levels is represented by a drop-down box for customers.
Please navigate to Admin -> ticket fields to add this field which is the last option on the "Drag and drop" toolbar.
Here's how it works - when a customer chooses a category at the first level, a new drop-down appears with a corresponding set of subcategories. When they select a subcategory, they are shown a list of items in the third level based on their choice.
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