How do I change an agent's email address?
Modified on: Wed, 12 Jul, 2017 at 7:45 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To change an agent's email address, please navigate to Admin -> General settings -> Agents ->click on Edit (next to the agent's name) and edit the email address.
When a contact mapped to the address already, you would get a dialog inside the page saying "Email is already taken" - in this case, kindly click on view user to be taken to the contact profile where you could convert this contact into an agent.
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