How do I edit an agent's role?
Modified on: Wed, 7 Nov, 2018 at 3:55 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Navigate to Admin -> Agents and edit the scope or the role of the agent to give the permissions as per requirement.
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