Why are deleted agents not appearing under the Deleted Agents tab?
Modified on: Thu, 13 Jul, 2017 at 4:34 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When an agent is deleted, it is not completely removed from the system as there is a lot of data associated with this concerned agent. This agent would be available as a contact in the customers' tab.
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