Is it possible to have different Live Chat settings across multiple portals?
Modified on: Fri, 14 Jul, 2017 at 1:27 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes, this is possible as every time you create a new product, a new chat widget code with its own independent settings will be available under Admin -> Live Chat.
Please navigate to the "Widget Code" under Live Chat by clicking on edit next to the chat dedicated to your product. Once you are here, you would be able to modify the code according to your product requirements and paste it on its respective website.
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