How do I restrict a particular domain from creating tickets on our support portal?
Modified on: Fri, 28 Jun, 2019 at 1:14 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This can be done using Helpdesk Restriction (available from the Estate plan). You can enter all the domains that are allowed to create tickets and sign up/log in. You can whitelist a maximum of 40 domains; however, tickets created by an agent on behalf of a customer whose domain is not whitelisted (or tickets created through the chat or phone channels) will not be dropped and the contact of the ticket requester will be whitelisted. This feature is available at the Estate and Forest plans in Freshdesk.
Another workaround would be to create an automation rule under Admin > Automations > New Rule under the Ticket creation tab to delete the tickets based on the email domain.
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