Can I set up an automation to remove a tag from a ticket?
Modified on: Wed, 19 Jul, 2017 at 12:55 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Tags are mostly for internal communication and filtering of tickets. So, as of now, we do not have the option to remove tags from a ticket automatically. However, you could navigate to Admin-->Tags and manage the tags and tickets associated with them accordingly.
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