Will the Supervisor rule run in Business or Calendar hours?
Modified on: Thu, 13 Jul, 2017 at 6:20 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The Supervisor Automation runs based on calendar hours and not on business hours - the automation is designed in such a way that 24*7 hours are taken into account.
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