The Supervisor Automation runs based on calendar hours and not on business hours - the automation is designed in such a way that 24*7 hours are taken into account.
Modified on: Thu, 13 Jul, 2017 at 6:20 PM
If you are using the previous version of Freshdesk , refer to this article instead
If you are using Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
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