To address JIRA error messages such as: "Could not process request" or "Exception: Reporter specified is not a user"
Modified on: Wed, 31 Oct, 2018 at 3:34 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This is caused due to incorrect credentials. You will have to check:
- If the user installing the app is an Admin in JIRA
- If you have entered the correct domain, username, and password
- Please make sure to enter JIRA admin username and not admin email address.
You will find your JIRA username from under JIRA profile settings.
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