Is it possible to know (from Freshdesk) whether a ticket is attached to a Salesforce contact or account?
Modified on: Fri, 21 Jul, 2017 at 7:13 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes, the details pertaining to the Salesforce contact information are displayed under the requester info section in a ticket.
Please navigate to the Tickets tab -> click on the ticket to go to the details page where the requestor information would be displayed at the right of the ticket description.
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