We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Using the Freshdesk-Salesforce integration, you would be able to view the Ticket ID, Subject, and Properties in Salesforce. 


As of now, ticket conversations and notes added to the ticket cannot be displayed in Salesforce, using the current version of the Salesforce integration app.