We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Mandatory custom fields in Salesforce Opportunities are not supported, for now, in the Salesforce app for Freshdesk. 


If you try to create an Opportunity from the Freshdesk widget when a mandatory custom field is required, the widget will show you this error message.