After adding a support email address to your account, you would have to activate it, to receive tickets in Freshdesk from that email address. Kindly follow the below steps to activate your support email address.

1. Goto Admin Tab --> Click on Email --> Add New Support Email


2. After the above, click on the send activation option under the recently added e-mail.

3. Goto your mailbox, click on the link within the activation email you would receive, to finish activation.