After adding a support email address to your account, you would have to activate it, to receive tickets in Freshdesk from that email address. Kindly follow the below steps to activate your support email address.

  • Go to Admin tab > click on Email
  • Once in, click on the Verify button corresponding the email to be activated
  • Copy the Freshdesk forwarding address generated for the email

  • Sign in to your mailbox and go to Settings -> Forwarding and POP/IMAP. Add the copied email as a forwarding address. Once you’re done, click Next.
  • You'll receive an activation code in the next screen. Copy the code, and paste it in your email inbox settings page, and click on Save.

  • Once done, click on the Next button in Freshdesk and your email will be activated.