How to activate a support e-mail address?
Modified on: Tue, 18 Jul, 2017 at 7:15 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
After adding a support email address to your account, you would have to activate it, to receive tickets in Freshdesk from that email address. Kindly follow the below steps to activate your support email address.
1. Goto Admin Tab --> Click on Email --> Add New Support Email.
2. After the above, click on the send activation option under the recently added e-mail.
3. Goto your mailbox, click on the link within the activation email you would receive, to finish activation.
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