How do you create occasional agents?
Modified on: Wed, 26 Jul, 2017 at 6:29 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you have members in your team who would not be accessing your Freshdesk Account on a daily basis, but only a few days in a month, you could add them as Occasional agents to your account. Occasional agents would not take up an agent seat in your account, but would only consume a day pass each time they access your account. For detailed information regarding day passes, please refer to this article
For creating occasional agents go to Admin --> General Settings --> Agents --> Occasional --> New Agent
. In that page, you could enter the agent's information and click on "Save"
to add the Occasional Agent to your account.
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