How to enable ticket creation e-mail notifications for non-agents?
Modified on: Tue, 25 Jul, 2017 at 6:30 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You could notify agents as well as non-agents, such as requesters of a ticket or members in cc, whenever an email is converted to a ticket in your Freshdesk Account.
To have this done, please navigate to Admin-->Email Notifications-->Requester Notifications-->Turn On "New Ticket Created", which would turn on new ticket created notification for requesters.
If you would like to notify members in cc, please navigate to Admin-->Email Notifications-->CC Notifications-->Turn ON "New Ticket Created", which would send out a notification to members in cc, whenever an ticket is created.
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