How to move tickets from a particular contact to spam?
Modified on: Fri, 28 Jun, 2019 at 1:00 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you are receiving continuous spam emails from a contact, you can configure an automation rule under Admin > Automations > Ticket creation > New rule to automatically mark tickets coming from the contact as Spam.
In Contacts > Requester Name/Requester Email > is Requester/Requester@abc.com
Mark as Spam
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