How to enable an automation rule?
Modified on: Fri, 28 Jun, 2019 at 1:12 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To enable an already existing automation rule, go to Admin > Automations. Go to the required automation rules tab > toggle the required rule ON. This will enable the rule, and the actions will be triggered whenever the condition match.
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