Are automations case sensitive when we use the 'Subject or description contains..'?
Modified on: Fri, 28 Jun, 2019 at 3:49 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You can choose to match case by using the 'Match case' toggle that appears when the condition is set to 'Subject/Description/Subject or Description'.
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