How are Dispatch'r, Observer and Supervisor Automations different from each other and how could I use them appropriately?
Modified on: Wed, 19 Jul, 2017 at 6:34 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Dispatch'r - When a ticket gets created; you could make use of this to make updates or trigger actions for a new incoming ticket.
Supervisor - Runs on all tickets, once a hour, based on a time based update; could be used for updates you are looking to make based on "time since" conditions, for an existing ticket.
Observer - Triggered by the occurrence of an events; to be used for triggering actions based on activity performed.
For a detailed overview refer to this solution article.
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