How are the three automation rules different from each other and how to use them appropriately?
Modified on: Thu, 27 Jun, 2019 at 5:05 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Automation rules that run on
- Ticket creation - Runs when a ticket gets created; you can make use of this to update or trigger actions for new incoming tickets.
- Time trigger - Runs on all tickets, once an hour, based on a time based update; can be used for updates you are looking to make based on 'time since' conditions, for an existing ticket.
- Ticket updates - Triggered by the occurrence of an events; to be used for triggering actions based on activity/event performed.
For a detailed overview refer to this solution article.
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