Where do I set up an automation rule to run on ticket creation?
Modified on: Thu, 27 Jun, 2019 at 5:40 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Go to Admin > Automations > Ticket creation tab > New Rule. This automation will only work on tickets that are newly created in your account.
Refer the below solution article for a detailed setup of this automation.
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