Where do I setup a Dispatch'r rule ?
Modified on: Wed, 19 Jul, 2017 at 6:40 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You could create a new Dispatch'r rule under Admin Tab-->Click on Dispatch'r (Under Helpdesk Productivity)--> New Rule. This automation would work on tickets that are created newly and when they come in to your account.
Refer the below solution article for a detailed setup of the Dispatch'r Automation.
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