Is it possible to allocate tags to several existing tickets at once?
Modified on: Fri, 28 Jun, 2019 at 4:15 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Yes, this can be achieved by setting up an automation rule under Admin > Automations > Time triggers tab > New rule.
Common condition that satisfies all the tickets (example: Source > Is > Email, Portal, Phone, Chat, Forum, Twitter, Facebook, Bot, Feedback widget, Outbound email)
Add tag > required tag
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