How to stop the close ticket notification for a particular ticket?
Modified on: Tue, 25 Jul, 2017 at 6:38 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There could be instances where you would like to close specific tickets without notifying the requester that the ticket was closed.
In such cases, you could click on the ticket from the tickets list, which would take you to the ticket details page. Within the ticket details page, to the top, you would find the "Close" option. You could click on the "Shift" key and simultaneously click on the Close option.
This would close that particular ticket, without sending out the default notification for when "Agent Closes a Ticket", to the requester.
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