How do I export tickets with a common subject line?
Modified on: Fri, 28 Jun, 2019 at 5:05 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
There is no direct way to do this. A workaround would be to add a tag to all the related tickets by creating a new automation rule under Admin > Automations > Time triggers tab > New Rule) and then export tickets after filtering using that tag, from the tickets list.
From the Estate plan, you can also schedule a Ticket Properties Export of tickets with that tag, under Report > Schedule Export.
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